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BISSELL Recalls Multi Reach Hand and Floor Vacuum Cleaners Due to Fire Hazard

  • Recalled BISSELL Multi Reach Hand and Floor Vacuum Cleaner with floor attachment
  • Recalled BISSELL Multi Reach Hand and Floor Vacuum Cleaner with handheld attachment
  • Location of the dirt tank
  • Product rating label located behind the dirt tank
  • A close up of the product rating label behind the dirt tank. The arrow is pointing to the model number.
Name of Product:
BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners

The vacuum’s battery pack can overheat and smoke, posing a fire hazard.

Recall Date:
February 01, 2024

About 142,000 (In addition, about 14,600 were sold in Canada)

Consumer Contact

Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, or email at or online at or and click on “Product Recalls” located under the “Support Resources” column at the bottom of the page for more information.

Recall Details


This recall involves BISSELL Multi Reach Hand and Floor Vacuum Cleaners models 1985, 19851 (also called Multi Auto), 19859, 1985T, 2151, 21512, 21513, 21517, 21518, 21519, 2151A, 2151T, 2151W, 2151V. “Multi Reach” is printed on the hand vacuum portion of the product. The vacuum cleaners were sold in a variety of colors. The model numbers are printed on the product rating label located behind the dirt tank.

Note: Recalled lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.


Consumers should immediately stop using the recalled vacuums and contact BISSELL for instructions on how to deplete the charge on the battery and receive a free replacement vacuum. Recalled lithium-ion batteries should be disposed of in accordance with any local and state laws and not in the trash.


BISSELL has received 17 reports of the recalled vacuum cleaners smoking and emitting a burning odor. Six of the reports included the battery pack catching fire, three of which resulted in minor property damage and two resulting in minor burn injuries.

Sold At:
Lowe’s, Macy’s, Kohl’s, Target, Walmart, Best Buy and other stores nationwide and online at,, and other online sellers from August 2016 through December 2022 for between $110 and $270.

BISSELL Homecare Inc., of Grand Rapids, Michigan

Manufactured In:
Recall number:
Fast Track Recall

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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

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