-
Affected VIVI e-bike model number C26 -
Affected VIVI e-bike model number MT20 -
Affected VIVI e-bike model number Z3 -
Affected VIVI e-bike model number M026SH -
Affected VIVI e-bike model number H6 -
Affected VIVI e-bike model number H7 -
Affected VIVI e-bike model number MT26H -
Affected VIVI e-bike model number 26LGB -
Affected VIVI e-bike model number M026TGB -
Affected VIVI e-bike model number MT26G -
Affected VIVI e-bike model number FM20 -
Affected VIVI e-bike model number F20 -
Affected VIVI e-bike model number S3 -
Affected VIVI e-bike model number Z1 -
Affected VIVI e-bike model number Z2 -
Affected VIVI e-bike models label (located on the frame of e-bikes sold in 2022 and after) -
Recalled VIVI e-bike 36-volt lithium-ion battery number label (located on the top or bottom of the battery casing depending on the battery model)
The recalled lithium-ion batteries can overheat, posing fire and burn hazards.
About 24,000
VIVI toll-free at 800-375-6103 from 9 a.m. to 5 p.m. ET, or online at https://viviebikes.com/pages/recall or https://viviebikes.com and click on “Important Recall Information” for more information.
Recall Details
This recall involves 36-volt lithium-ion rechargeable batteries included with certain “VIVI” brand e-bikes. E-bike model information can be found on a consumer’s sales order documentation and on certain bicycle frames. Battery model information is located on the battery itself. “VIVI is printed on the bicycle downtube.
The following e-bike model numbers and battery model numbers are included in this recall:
| Affected E-Bike Model Number | Recalled Battery Model Number |
|---|---|
| C26 | WT0261, 36V-8AH-288WH, ZBL-36V8AH ZK, SKD015, EB3608C0B |
| MT20 | WT0261, SKD014, ZBL-36V10.4Ah LH |
| Z3 | TCRFD111005YY |
| M026SH | 36V-8Ah-288Wh, ZBL-36V8Ah288Wh, ZBL-36V8Ah288Wh ZK, EB360817E, SKD036008016A |
| H6 | EB3610D0B, ZBL-36V10Ah, SKD011, 36V-10.4AH-374.4Wh, SKD036010003A |
| H7 | EB3610C5B, 36V-10.4AH-374.4Wh |
| MT26H | ZBL-36V8Ah ZK |
| 26LGB | EB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AH |
| M026TGB | EB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AH |
| MT26G | EB360808L, 36V-8AH-300WH, 36V-8AH-288WH, WT0260, SKD036008009A, ZBL-36V8AH, ZBL-36V8AH ZK, ZBL10SP36V8AH |
| FM20 | WT0289, EB3608B2S, 36V-8AH-288WH |
| F20 | 36V-8AH-288WH, EB3608B4S |
| S3 | TCRFD021004006, TCRFD031004006, TTTT07F01, TCRFD181004JB, TCRFD011004JB, TC-TT011005B |
| Z1 | TT09F01 |
| Z2 | TT09F01 |
Consumers should immediately stop using e-bikes with the recalled lithium-ion batteries and contact VIVI to receive a free replacement battery and battery charger. Consumers must dispose of the recalled battery at a household hazardous waste (HHW) collection center or follow the instructions of their municipality and confirm that this was done by sending an email to vivirecall@163.com.
Note: Do not throw the recalled lithium-ion battery in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal HHW collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to an HHW collection center, contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it doesn’t, contact your municipality for further guidance.
VIVI is aware of 14 reports of incidents of batteries overheating, including three reports of fires. No injuries reported.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
Related Recalls
The recalled children’s and youth helmets violate the mandatory safety standard for bicycle helmets. Particularly, the helmets do not comply with the positional stability and coverage requirements. The helmets can fail to protect the user in the event of a crash, posing a risk of injury or death due to head injury.
The stoves can explode or catch fire, posing a burn and fire hazard to consumers.
The coaster brakes can fail to engage, resulting in the rider losing control, posing a crash hazard.
The pump’s canister can forcefully eject from the base when pressurized, posing a risk of serious injury from impact to the user or bystander.
The left front wheel can detach during use, posing a fall hazard.
The bike’s seat post assembly can break during use, posing fall and injury hazards to the user.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
For lifesaving information:
- Visit CPSC.gov.
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- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
- Contact a media specialist.
