Skip to main content

Pacific Cycle Recalls E-Bikes Due to Fire Hazard

  • Recalled Ascend Cabrillo Electric Bike (sand)
  • Recalled Ascend Cabrillo Electric Bike (gray)
  • Recalled Ascend Minaret Electric Bike (black)
  • Recalled Ascend Cabrillo Electric Bike (serial number location)
  • Recalled Ascend Minaret or Cabrillo Electric Bike service label
Name of Product:
Ascend Cabrillo and Minaret Electric Bikes
Hazard:

The wiring harness that manages the charging of the lithium-ion battery was not properly assembled, creating a risk of overheating and fire while charging.

Remedy:
Refund
Recall Date:
January 25, 2024
Units:

About 1,700

Consumer Contact

Pacific Cycle toll-free at 877-564-2261 from 7 a.m. to 6 p.m. CT Monday through Friday, email at customerservice@pacificycle.com or online at www.pacific-cycle.com/safety-notices-recalls or www.pacific-cycle.com and go to the bottom of the page and click on “Safety Notices & Recalls” for more information.

Recall Details

Description:

This recall involves Ascend Cabrillo and Minaret Electric Bikes. The Ascend Cabrillo model numbers are R7583BPS and R7585BPS and the Ascend Minaret model number is R7586BPS. The model number and “Pacific Cycle” are printed on the service label located on the seat tube above the bottom bracket. The Ascend Cabrillo was sold in a sand or gray color and has a rear storage rack. The Minaret was sold in black with red and gray accents or a step-through frame style. The word “Ascend” is located on the downtube and the word “Cabrillo” or “Minaret” on the chain stay. The electric bikes have an electric assist motor. 

Remedy:

Consumers should immediately stop using and unplug the recalled electric bikes. Consumers should enter their serial number on www.pacific-cycle.com/safety-notices-recalls before returning the bike(s) to confirm their electric bike is part of the recall. Return the recalled bikes to Bass Pro Shops or Cabela’s to receive a full refund.

Incidents/Injuries:

The firm has received three reports of the battery catching on fire, resulting in one injury of second-degree burns.

Sold At:
Bass Pro Shops and Cabela’s stores nationwide and online at basspro.com and cabelas.com from January 2023 through November 2023 for between $1,400 and $1,500.
Importer(s):

Pacific Cycle Inc., of Madison, Wisconsin

Distributor(s):
Bass Pro LLC, of Springfield, Missouri
Manufactured In:
China
Recall number:
24-092

Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

For lifesaving information:
Choose Your Recall Emails Get Notified About Each Recall via Email.
Report an unsafe product