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Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs -
Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs -
HEOS, the model and serial numbers are located on bottom of base -
HEOS Go Pack with speaker.
The rechargeable battery packs can overheat, posing fire and burn hazards.
Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on “Product Recall Information” at the bottom of the page.
Recall Details
This recall involves Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.
Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.
None reported
Denon Electronics (USA) LLC, of Mahwah, N.J.
Health Canada’s press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/60100r-eng.php
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
The speaker’s lithium-ion battery can overheat and catch fire, posing burn and fire hazards to consumers.
A crack can occur between the PA-10B AC Power Adapter’s upper and lower cases. The upper and lower cases can separate completely and expose electrical wiring, posing electrical shock and electrocution hazards to consumers.
The recalled charge station can overheat, posing a burn hazard to consumers.
The USB charger’s cable can become damaged or break over time, posing burn and electric shock hazards.
The power bank’s internal screws can come loose, causing a short circuit and overheating of the lithium-ion battery, posing a fire hazard. Do not put lithium-ion batteries in the trash or battery recycling boxes found at various retail and home improvement stores. They can cause fires and explosions if they are damaged or crushed and are a hazard when thrown in the trash.
The recalled power banks can overheat and ignite, posing a fire hazard.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
- Visit CPSC.gov.
- Sign up to receive our e-mail alerts.
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- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054).
- Contact a media specialist.
