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Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards

  • Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
  • Recalled Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs
  • HEOS, the model and serial numbers are located on bottom of base
  • HEOS Go Pack with speaker.
Name of Product:
Rechargeable battery packs
Hazard:

The rechargeable battery packs can overheat, posing fire and burn hazards.

Remedy:
Replace
Recall Date:
September 20, 2016
Units:
About 3,400 (in addition, 240 were sold in Canada)
Consumer Contact

Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on “Product Recall Information” at the bottom of the page.

Recall Details

Description:

This recall involves Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button.  HEOS, the model and serial numbers are printed on the bottom.  Only the speaker battery is being recalled.

Remedy:

Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.

Incidents/Injuries:

None reported

Sold At

Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.

Manufactured In:
China
Importer(s):

Denon Electronics (USA) LLC, of Mahwah, N.J.

Note
Recall number:
16-267
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About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
SaferProducts.gov