The rechargeable battery packs can overheat, posing fire and burn hazards.
Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on “Product Recall Information” at the bottom of the page.
This recall involves Denon’s HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.
Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.
Denon Electronics (USA) LLC, of Mahwah, N.J.
Health Canada’s press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/60100r-eng.php
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.