The firm's recall hotline has changed.
Best Buy at (800) 566-7498 from 8 a.m. to 9 p.m. CT Monday through Friday and 10 a.m. to 6:30 p.m. CT Saturdays and Sundays, or online at www.bestbuy.com, and click on "Product Recalls" at the bottom of the page for more information.
This recall involves both black and white ATG lithium-ion replacement batteries for MacBook Pro notebook computers. Model number "MC-MBOOK13B" is on the label of the black battery and model number "MC-BOOK13W" is on the label of the white battery. The ATG logo is on both batteries.
Consumers should immediately stop using the recalled battery, remove it from the computer and contact Best Buy for a replacement Apple brand battery or a $50 Best Buy gift card as a full refund. Best Buy is contacting its customers directly.
The firm has received 13 reports that the battery caught fire, including one report of a serious burn to a consumer's leg.
BTI Corp., of Las Vegas
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800