Note: Toll-free Phone Number Change.
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Recall Details
| FOR IMMEDIATE RELEASE Release #07-167 |
Acer Recall Hotline: (866) 496-2237 Acer Media Contact: (408) 533-7742 |
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with Acer America Corporation, today announced a voluntary program for the replacement of certain notebook computer lithium-ion batteries containing Sony-made cells. Consumers should only use the notebook computer using AC power until a replacement battery pack is received.
Name of product: Rechargeable lithium-ion batteries containing Sony-made cells used in Acer notebook computers.
Units: About 27,000
Computer Importer and Distributor: Acer America Corporation, of San Jose, Calif.
Computer Manufacturer: Acer Inc., of Taiwan
Battery Cell Manufacturer: Sony Energy Devices Corp., of Japan
Hazard: The lithium-ion batteries can overheat, posing a fire hazard to consumers.
Incidents/Injuries: As announced previously, there have been 16 reports of notebook batteries overheating. These reports were associated with earlier recalls by other notebook computer manufacturers of batteries containing these Sony cells. These previous reports involved only minor property damage and two minor burns. None of these reports involved batteries in Acer notebook computers.
Description: Only lithium-ion batteries with the following part numbers and battery week codes and used in the following Acer notebook models, are included in the recall:
| Acer Notebook System Series Beginning with: | Acer Battery Pack No. (Part of Barcode) | Battery Pack Serial Week Code Range (Part of Barcode) | Battery Week Code Range (in front of Barcode) | Battery Week Code Range on Red Sticker | |
|---|---|---|---|---|---|
| TravelMate 321x | BT00604001 | 0521-0545 | |||
| Aspire 980x | BT00804016 | 63V, 63W, 63X, 63Y | |||
| TravelMate 242x, TravelMate 330x | Aspire 556x | BT00604005 | 601-626 | ||
| TravelMate 561x | Aspire 930x, Aspire 941x | BT00807010 | 614-630 | ||
| TravelMate C20x | BT00604002 | 5BR-5BZ; 5C1-5C9; 5CA-5CZ; 611-619; 621-629; 62A | |||
| TravelMate 422x, TravelMate 467x | Aspire 560x, Aspire 567x | BT00804011 | 0551-0626 | ||
| TravelMate 320x | BTT4807001 | 418-552 | |||
Sold through: Authorized electronics retailers nationwide from May 2004 through November 2006 for between $500 and $1,500.
Manufactured in: China and Taiwan
Remedy: Consumers should stop using these recalled batteries immediately and contact Acer to receive a free replacement battery. Consumers can continue to use the notebook computers safely by turning the system off, removing the battery, and using the AC adapter and power cord to power the system until the replacement battery is received.
Consumer Contact: For assistance in determining if their battery packs are covered by this program and to request a free replacement battery pack, consumers can visit the firm's Web site at www.acerbatteryrecall.com/AcerWeb -- consumers also can contact Acer toll-free at (866) 496-2237 anytime.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
The laptop AC adapters can overheat and spark, posing burn and fire hazards.
The adapters’ male connector can become loose, overheat, and melt into the GPU, posing fire and burn hazards.
The recalled Poseidon M28A Dive Computers can stop working due to intake of water causing a malfunctioning depth sensor resulting in a loss of dive data for the diver, posing an injury hazard.
A safety feature can malfunction if the laminator overheats, posing a fire hazard.
The projector’s fan can malfunction and overheat, posing a fire hazard.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
- Visit CPSC.gov.
- Sign up to receive our e-mail alerts.
- Follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC.
- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054).
- Contact a media specialist.
