Note: Phone Number Change.
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Recalled Steam Buggy Deluxe
Hot water and steam can escape from the steam cleaner's handle and inner hose, posing a burn hazard to consumers.
5,000
Call Tristar customer service at (973) 287-5100 between 9:00 a.m. and 7:00 p.m. ET Monday through Friday and between 9:00 a.m. and 5:00 p.m. Saturday. Consumers can also e-mail the firm at help@productsontv.tv.
Recall Details
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Tristar Products Inc., of Fairfield, N.J., is voluntarily recalling about 5,000 Steam Buggy Deluxe steam cleaners. Hot water and steam can escape from the steam cleaner's handle and inner hose, posing a burn hazard to consumers.
Name of Product: Steam Buggy Deluxe
Units: 5,000
Manufacturer: Tristar Products Inc., of Fairfield, N.J.
Hazard: Hot water and steam can escape from the steam cleaner's handle and inner hose, posing a burn hazard to consumers.
Incidents/Injuries: The firm has received about 20 reports of hot water and steam escaping from the steam cleaner, including eight reports of scald injuries to the hands and arms.
Description: The recalled steam cleaner is blue plastic and measures about 12-inches long and 8-inches high. The 5.5-foot steam hose connects to the water reservoir and is sold with various cleaning attachments. Prior Recall: In March 2002, CPSC and Tristar recalled the Steam Buggy Deluxe to repair the internal hose connection. This recall only includes the revised design steam buggys, and not the units in the earlier recall.
Sold by: HSN LLP (Home Shopping Network) from June 2002 through September 2002 for about $129. Also, shipped as replacement units to consumers in the earlier recall between April and September 2002.
Manufactured In: Taiwan
Remedy: Consumers who experience a burst hose should stop using the steam cleaner and contact Tristar for information on how to return the product for a replacement or refund.
Consumer Contact: Call Tristar customer service at (973) 287-5100 between 9:00 a.m. and 7:00 p.m. ET Monday through Friday and between 9:00 a.m. and 5:00 p.m. Saturday. Consumers can also e-mail the firm at help@productsontv.tv.
Consumers who experience a burst hose should stop using the steam cleaner and contact Tristar for information on how to return the product for a replacement or refund.
The firm has received about 20 reports of hot water and steam escaping from the steam cleaner, including eight reports of scald injuries to the hands and arms.
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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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