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CPSC, IBM and LiteOn Technology Announce Expansion of Previously Announced Recall of Computer Monitors

Note: Change of Telephone Number and Hours.

  • Recalled IBM Monitor
Name of Product:
IBM monitors: G51 CRT (Cathode Ray Tube) and G51t Touch Screen CRT models
Hazard:

The monitor's circuit board can overheat and smoke, posing a fire hazard to consumers.

Remedy:
Inspect
Repair
Recall Date:
August 29, 2003
Units:

63,000 (in addition, 56,000 monitors were recalled in 2003)

Consumer Contact

Consumers may contact the IBM Repair Center toll-free at (800) 426-7378.

Recall Details

Description:

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), IBM, of Armonk, N.Y., and LiteOn Technology, of Taipei, Taiwan, are voluntarily expanding their recall to repair program for G51 and G51t computer monitors manufactured by LiteOn and sold by IBM. The original recall, which was announced on March 4, 2003, involved 56,000 computer monitors. The expansion includes 63,000 additional G51 and G51t monitors that were manufactured through September 1998. The monitor's circuit board can overheat and smoke, posing a fire hazard to consumers.

IBM and LiteOn have received seven reports of monitors overheating and smoking, including one report of minor property damage and one report of minor smoke inhalation.

The recalled IBM monitors include the G51 CRT (Cathode Ray Tube) and G51t Touch Screen CRT models. The G51 and G51t monitors have the following model numbers on a label on the back of the unit: 6541-02N, 6541-02E, 6541-02S, 6541-Q0N, 6541-Q0E, and 6541-Q0S. The label on the back of the recalled G51 models also has a date of manufacture between June 1997 and September 1998. The "IBM" logo can be found on the front of the units, which were manufactured in China, Malaysia, and the United Kingdom.

IBM, MicroTouch Systems, and major retail stores nationwide, including Best Buy, CompUSA, Office Max, and Radio Shack, sold the monitors from June 1997 through December 1998 for about $370.

Consumers should stop using these monitors immediately and contact the IBM Repair Center toll-free at (800) 426-7378 anytime to confirm whether their monitor is covered by the recall. Consumers with a recalled unit will receive a free inspection and repair or a replacement unit. For more information, consumers can log on the company's website at http://www.ibm.com/.

Remedy:

Consumers should stop using these monitors immediately and contact the IBM Repair Center toll-free at (800) 426-7378 anytime to confirm whether their monitor is covered by the recall. Consumers with a recalled unit will receive a free inspection and repair or a replacement unit.

Incidents/Injuries:

IBM and LiteOn have received seven reports of monitors overheating and smoking, including one report of minor property damage and one report of minor smoke inhalation.

Sold At:
IBM, MicroTouch Systems, and major retail stores nationwide, including Best Buy, CompUSA, Office Max, and Radio Shack, sold the monitors from June 1997 through December 1998 for about $370.
Manufacturer(s):
LiteOn Technology, of Taipei, Taiwan
Manufactured In:
China, Malaysia, and the United Kingdom
Recall number:
03-176

Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.

About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. 

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