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Ortal Recalls Gas Fireplaces Due to Fire Hazard

  • Recalled Ortal direct vent gas fireplace -model name TR110
  • Recalled Ortal direct vent gas fireplace -model name TR90
Name of Product:
Traditional 90 and Traditional 110 Gas Fireplaces

Improper installation of the fireplaces can lead to problems with heat release and/or ventilation, posing a fire hazard.

Recall Date:
December 08, 2022

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Consumer Contact

Ortal at 800-238-7000 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at or and click on Product Recall for more information.


Recall Details


This recall involves Ortal’s direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish and run on natural gas and propane gas. Model TR90 measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep; and model TR110 measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep. Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control.


Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers.


The firm has received four reports of incorrect fireplace installation,  all resulting in fires, causing property damage. No injuries have been reported.

Sold At:
Authorized dealers and professional installers nationwide from May 2016 through February 2020 for between $5,600 and $6,200.

Ortal USA Inc., of Columbus, Ohio

Manufactured In:
Recall number:
Fast Track Recall

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About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

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