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E-Bikes Recalled Due to Fire and Burn Hazards; Distributed by Gyroor (Recall Alert)

  • Recalled Gyroor C3 e-bike
Name of Product:
Gyroor C3 e-bikes
Hazard:

The e-bike’s battery pack can ignite, posing fire and burn hazards.

Remedy:
Repair
Recall Date:
December 15, 2022
Units:

About 3,300

Consumer Contact

Gyroor toll-free at 833-737-1294 from 8 a.m. to 12 p.m. and 1:30 p.m. to 5:30 p.m. PT Monday through Friday, by email at benson@gyroor.com, or online at https://gyroor.com/pages/recalls or www.gyroor.com and click on “Recalls” at the top of the page for more information.

Recall Details

Description:

This recall involves the battery packs installed on Gyroor C3 e-bikes. The model number of the battery installed in recalled e-bikes is 10S4P. The model number is printed on the label on the battery. C3 is printed on a label on the seat tube. The serial number is printed on the frame below the headlights and begins with 8330. The e-bikes are black with red stripes, and the Gyroor logo is printed on the downtube.

Remedy:

Consumers should stop using the battery packs on the recalled e-bikes immediately and contact Gyroor for a repair in the form of a free replacement battery pack. Gyroor is contacting all known purchasers directly.

Incidents/Injuries:

Gyroor has received two reports of battery packs igniting and two reports of injuries that required medical treatment, including burns to the consumer’s foot and smoke inhalation.

Sold At:
Online at www.amazon.com, www.gyroor.com, www.gyroorboard.com, and www.walmart.com from November 2020 through September 2022 for about $600.
Manufacturer(s):
Shenzhen Chirrey Technology Co., Ltd., of China
Distributor(s):
Shenzhen Chitado Technology Co. Ltd., d/b/a Gyroor, of China
Manufactured In:
China
Recall number:
23-716
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About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

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