The e-bike’s battery pack can ignite, posing fire and burn hazards.
Gyroor toll-free at 833-737-1294 from 8 a.m. to 12 p.m. and 1:30 p.m. to 5:30 p.m. PT Monday through Friday, by email at firstname.lastname@example.org, or online at https://gyroor.com/pages/recalls or www.gyroor.com and click on “Recalls” at the top of the page for more information.
This recall involves the battery packs installed on Gyroor C3 e-bikes. The model number of the battery installed in recalled e-bikes is 10S4P. The model number is printed on the label on the battery. C3 is printed on a label on the seat tube. The serial number is printed on the frame below the headlights and begins with 8330. The e-bikes are black with red stripes, and the Gyroor logo is printed on the downtube.
Consumers should stop using the battery packs on the recalled e-bikes immediately and contact Gyroor for a repair in the form of a free replacement battery pack. Gyroor is contacting all known purchasers directly.
Gyroor has received two reports of battery packs igniting and two reports of injuries that required medical treatment, including burns to the consumer’s foot and smoke inhalation.
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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
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