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Recalled Ellipsis Jetpack Hotspot -
Recalled Ellipsis Jetpack Hotspot (Back view)
The lithium ion battery in the hotspots can overheat, posing fire and burn hazards.
About 2.5 million
Verizon toll-free at 855-205-2627 from 8 a.m. to 10 p.m. ET or online at www.EllipsisJetpackRecall.expertinquiry.com or www.verizon.com and click on “Recalls” on the bottom of the page for more information.
Recall Details
This recall involves Ellipsis Jetpack mobile hotspots imported by Franklin Wireless Corp. The recalled Jetpacks are dark navy plastic oval devices that are about 3.5 inches wide and 2.25 inches tall. “verizon” is printed below the digital display window on the front of the device. The charger provided with the recalled Jetpacks has a sticker on the wire that states: Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030.
Consumers can reduce the risk of hazard by powering the unit off, unplugging it from its power source and store in a place away from children, on top a hard surface with adequate ventilation around the unit and away from combustibles until it can be properly returned to Verizon.
If consumers must use the product for internet access, then they should take the following steps:
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Turn the recalled hotspot “on” and plug it in to allow the hotspot to receive two over-the-air automatic software updates that:
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(a) enable the device’s identifying number to be viewed on its scrolling screen and
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(b) prevent the device from charging while the device is plugged in and powered on.
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After the software update is applied, users should:
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(a) Leave the device powered on while it is plugged in.
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(b) When not in use, the device should be turned off, unplugged from its power source, and securely stored.
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Consumers should use the contact information below to receive a replacement hotspot free of charge and a return envelope to return the Ellipsis to Verizon for safe disposal.
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Schools that provided the recalled Ellipsis Jetpack to students have been contacted by Verizon with instructions on receiving replacement hotspots free of charge and mailing packages to return the recalled Ellipsis Jetpacks to Verizon for safe disposal.
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Parents whose children received the recalled Ellipsis Jetpack from their schools should contact their school for instructions on how to receive a free replacement device and return their recalled Ellipsis Jetpacks.
Verizon has received 15 reports of devices overheating, including six reports of fire damage to bedding or flooring and two reports of minor burn injuries.
Franklin Wireless Corp., of San Diego, Calif.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
Related Recalls
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The metal contact in the switch mechanism of the Recon LT avalanche transceiver can corrode and cause the transceiver to malfunction. If this occurs, the device can turn off and make it impossible to locate a victim in an avalanche, which could result in serious injury or death.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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