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Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards

  • Recalled Charging Cable for Relay Screenless Communication Device
  • Recalled Relay Charging Cables Do Not Have “RELAY” Imprinted on the Back
Name of Product:
Charging Cable for Relay Screenless Communication Devices
Hazard:

The charging cable can overheat and partially melt, posing a burn hazard.

Remedy:
Replace
Recall Date:
June 17, 2020
Units:
About 15,000
Consumer Contact

By email at support@relaygo.com, online at www.relaygo.com/cableinfo or at www.relaygo.com and click on “Support Documentation” and then “Important Notice About Relay Charging Cables”, or call Republic Wireless toll-free at 833-832-0053.

Recall Details

Description:

The recalled charging cables were sold individually and with some Relay Screenless Communication devices.  The cables are three feet long with a USB Type-A male connector on one end and a charging head on the opposite end.  The charging head has a 5 pin pattern (5 in-line “pogo” pins) that allows it to charge Republic’s Relay device.  The charging head has a magnet that aids in mating the pins on the charging head with the contacts on the device.

Affected charging cables do not have the Relay logo on the back of the portion of the charging head that connects to the Relay device.  This recall only applies to cables sold with some Relay devices and cables sold separately from May 2018 through May 2019.  After October 2018, Relay devices were manufactured and packaged with cables containing additional circuitry in the charging head to address the overheating risk.

Remedy:

Consumers should immediately stop using the recalled charging cables and contact Republic Wireless for a free replacement charging cable.  Republic Wireless is contacting consumers of affected products who have active accounts to provide free replacement cables.  Customers who purchased a Relay device but do not currently have an active account can contact Republic Wireless to determine if they have an affected product and to obtain a free replacement.

Incidents/Injuries:

Republic has received two reports of incidents of the charging cable overheating.  No injuries have been reported.

Sold At

Relay devices packaged with recalled charging cables were sold at Relaygo.com, Target, and Amazon beginning in May 2018 for between $49 to $100.  Individual recalled cables were sold on Relaygo.com for about $15.00 from May 2018 through May 2019.

Manufactured In:
China
Importer(s):

Republic Wireless Inc., of Raleigh, North Carolina

Recall number:
20-139
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fast-track-branding

This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
SaferProducts.gov