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Whirlpool Recalls Glass Cooktops with Touch Controls Due to Burn and Fire Hazards

  • Recalled Whirlpool cooktop
  • Recalled KitchenAid cooktop
  • Recalled JennAir cooktop
Name of Product:
Whirlpool, KitchenAid and JennAir brand glass cooktops with touch controls
Hazard:

The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.

Remedy:
Replace
Recall Date:
August 28, 2019
Units:
About 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico)
Consumer Contact

Whirlpool toll-free at 888-900-7897 from 8 a.m. to 8 p.m. ET Monday through Friday, or online at repair.whirlpoolcorp.com. Consumers can also visit either www.whirlpool.com, www.kitchenaid.com, or www.jennair.com and click on “Recall Information” at the bottom of the page for more information.

Recall Details

Description:

This recall involves cooktops with a glass cooking surface, touch controls, radiant and downdraft radiant models sold under the Whirlpool, KitchenAid and JennAir brands with the following model numbers. They were manufactured from December 2016 through July 2019. The brand name is printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop. The model numbers beginning with K are KitchenAid models, the model numbers beginning with W are Whirlpool models, and the model numbers beginning with J are JennAir models.

 

Model Numbers
Radiant Model Numbers Begin With:
KCES950HSS KCES950HBL
KCES956HSS KCES956HBL
WCE97US0HS WCE97US0HB
WCE97US6HS WCE97US6HB
JEC4430HS JEC4430HB
JEC4536HS JEC4536HB
JEC4424HB  
Downdraft Radiant Model Numbers Begin With:
JED4430GB JED4536GB
JED4430GS JED4536GS

 

Remedy:

Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials or empty cookware on or near the cooktop.

Incidents/Injuries:

Whirlpool Corporation has received 133 reports of incidents involving the cooktop surface elements turning on by themselves. This resulted in 14 reports, including 13 in the U.S. and 1 in Canada, of heat damage to nearby items and four reports of items catching on fire, including one report of property damage. Two minor burn injuries have been reported.

Sold At

Lowe’s, The Home Depot, Best Buy and other home improvement, home appliance and other stores and online from March 2017 through August 2019 for between $1,150 and $2,500.

Manufacturer(s):

Whirlpool Corporation, of Benton Harbor, Mich.

Manufactured In:
U.S.
Distributor(s):

Whirlpool Corporation, of Benton Harbor, Mich.

Recall number:
19-189
Choose Your Recall Emails Get Notified About Each Recall via Email.
fast-track-branding

This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
SaferProducts.gov