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Recalled Whirlpool cooktop -
Recalled KitchenAid cooktop -
Recalled JennAir cooktop
The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.
About 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico)
Whirlpool toll-free at 888-900-7897 from 8 a.m. to 6 p.m. ET Monday through Friday, or online at repair.whirlpoolcorp.com. Consumers can also visit either www.whirlpool.com, www.kitchenaid.com, or www.jennair.com and click on “Recall Information” at the bottom of the page for more information.
Recall Details
This recall involves cooktops with a glass cooking surface, touch controls, radiant and downdraft radiant models sold under the Whirlpool, KitchenAid and JennAir brands with the following model numbers. They were manufactured from December 2016 through July 2019. The brand name is printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop. The model numbers beginning with K are KitchenAid models, the model numbers beginning with W are Whirlpool models, and the model numbers beginning with J are JennAir models.
| Model Numbers | |
| Radiant Model Numbers Begin With: | |
| KCES950HSS | KCES950HBL |
| KCES956HSS | KCES956HBL |
| WCE97US0HS | WCE97US0HB |
| WCE97US6HS | WCE97US6HB |
| JEC4430HS | JEC4430HB |
| JEC4536HS | JEC4536HB |
| JEC4424HB | |
| Downdraft Radiant Model Numbers Begin With: | |
| JED4430GB | JED4536GB |
| JED4430GS | JED4536GS |
Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials or empty cookware on or near the cooktop.
Whirlpool Corporation has received 133 reports of incidents involving the cooktop surface elements turning on by themselves. This resulted in 14 reports, including 13 in the U.S. and 1 in Canada, of heat damage to nearby items and four reports of items catching on fire, including one report of property damage. Two minor burn injuries have been reported.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
Plastic control knobs with a black shaft on the cooktop can crack or break during use, posing a risk of gas leak, fire hazard.
The glass can break due to improper cooling processes, posing a laceration hazard to consumers.
The pressure cooker’s lid can unlock and be removed during use, causing the hot contents to unexpectedly splash out, posing a burn hazard to consumers.
The ceramic mugs are mislabeled as microwave safe. If microwaved, the metallic print on the mug can spark, posing a fire hazard.
The juicers can rupture during use, striking consumers and posing a laceration hazard, or can leave small particle shavings in the juice, posing an ingestion hazard to consumers.
Hot pieces of the waffle or stuffing can be expelled from the waffle maker during use or upon opening the product, posing a burn risk to consumers.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
- Visit CPSC.gov.
- Sign up to receive our e-mail alerts.
- Follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC.
- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054).
- Contact a media specialist.
