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Provata Health Recalls Promotional Activity Trackers Due to Burn Hazard

  • Recalled activity tracker
  • Packaging for recalled activity tracker
Name of Product:
Provata activity trackers
Hazard:

The activity tracker wristbands can overheat while the user is wearing it or when charging, posing a burn hazard.

Remedy:
Replace
Recall Date:
September 25, 2018
Units:
About 30,000
Consumer Contact

Provata Health toll-free at 888-343-9820 from 9 a.m. to 5:30 p.m. CT Monday through Friday or online at www.provatahealth.com  and click on “Recall” at the top of the page for more information.

Recall Details

Description:

This recall involves the Provata activity fitness tracker. The wristbands were given to consumers as a promotional giveaway and feature a digital display, a charging terminal, a heart rate and step detector with Bluetooth technology. They were distributed in three colors: black, blue or mint green. The packaging displays the word “Provata” and “Activity Tracker [color]” printed on the front cover.

Remedy:

Consumers should immediately stop wearing or charging the recalled wristbands and contact Provata Health for instructions on how to receive a free replacement wristband.

Incidents/Injuries:

The firm has received 13 reports of the activity tracker overheating during use or while charging, including three reports of burns to the wrist.

Sold At

Distributed as a free promotional item from August 2017 through July 2018 in mailings nationwide and in-person during employer wellness events in Oregon, North Carolina and Arizona.

Manufacturer(s):

Million Concept Electronic (Shenzhen) Co., Ltd., of China  

Manufactured In:
China
Importer(s):

Provata Health, Inc. of Portland, Ore., a subsidiary of The StayWell Company, LLC, of Yardley, Penn.

Distributor(s):

Provata Health, Inc. of Portland, Ore., a subsidiary of The StayWell Company, LLC, of Yardley, Penn.

Recall number:
18-231
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fast-track-branding

This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
SaferProducts.gov