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Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazards (Recall Alert)

  • Nestlé Waters AccuPure floor standing filtration dispenser – HB215-3G
  • Nestlé Waters AccuPure floor standing filtration dispenser – HW215-3G
  • Location of Model Number
Name of Product:
AccuPure floor standing filtration dispensers
Hazard:

The dispensers can overheat and smoke, posing fire and burn hazards.

Remedy:
Replace
Recall Date:
July 28, 2017
Units:
About 12, 300
Consumer Contact

Nestlé Waters toll-free at 844-895-9691 from 8 a.m. to 9 p.m. ET Monday through Friday, 8 a.m. to 4 p.m. ET Saturday or online at www.readyrefresh.com and click on “Safety & Storage” at the bottom of the page for more information.   

Recall Details

Description:

This recall involves Nestlé Waters AccuPure floor standing filtration dispenser with model number HB215-3G (black) and model number HW215-3G (white). They measure 44.6 inches tall by 12.5 inches wide.  The units connect to the customer location’s plumbing system, draw and filter water from the local system, and then dispense the filtered water through the unit.  The upper front panels of the units have an “AccuPure” logo and an illuminated clock display. The model number can be found on a white sticker on the back of the dispenser.

Remedy:

Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions should contact Nestlé Waters.

Incidents/Injuries:

Nestlé Waters has received 15 reports of overheating, including seven reports of units emitting smoke or catching fire.  No injuries have been reported.

Sold At

These units were sold and rented to businesses nationwide from April 2011 through April 2017 as part of individual service contracts with Nestlé Waters.  A limited number of units were purchased by these consumers for between $700 and $900, depending on the filtration system used. Nestlé Waters does not sell or provide these units at retail.

Manufacturer(s):

Water Solutions (Hong Kong) Limited of Hong Kong.

Manufactured In:
China
Importer(s):

Nestlé Waters North America Inc., of Stamford, Conn. or MTN Products Inc., of La Verne, Calif.

Distributor(s):

Nestlé Waters North America Inc., of Stamford, Conn.

Recall number:
17-760
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About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
SaferProducts.gov