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NVIDIA Recalls European Plug Heads Sold with Power Adaptors Due to Electric Shock Hazard

  • Recalled Plug Head
Name of Product:
European plug heads for NVIDIA SHIELD™ power adaptors
Hazard:

The plug heads can break exposing metal prongs, posing an electric shock hazard.

Remedy:
Replace
Recall Date:
August 08, 2017
Units:
About 6,900 (in addition, about 360 were sold in Canada)
Consumer Contact

NVIDIA toll-free at 800-797-6530 anytime or online at www.nvidia.com and click on USA/Canada Link, then click on the support tab located at the top of the page.

Recall Details

Description:

This recall involves European plug heads for power adaptors included with NVIDIA SHIELD™ World Charger Kits, as well as with NVIDIA SHIELD tablet computers and TVs intended for use in Europe. The European plug head has two thin round metal prongs within a black plastic hexagonal extender on a black plastic base plate that can be attached to the power adaptor. The power adaptor has the model number SPA011AU5W2 and the NVIDIA name and logo etched on the side of the power adaptor where the European plug head can be attached. There are six different plug heads that come with the World Charger Kit. Only the  European plug head is being recalled.

Remedy:

Consumers should immediately stop using the recalled European plug heads and contact NVIDIA for a free replacement.

Incidents/Injuries:

There have been no reports of injuries or incidents in the U.S. NVIDIA has received nine reports of the European plug heads breaking overseas, including six reports of consumers receiving electrical shocks.

Sold At

Online at NVIDIA.com, Amazon.com, BestBuy.com, and NewEgg.com from October 2015 through June 2017 for about $30.

Manufactured In:
China
Importer(s):

NVIDIA Corp., of Santa Clara, Calif.

Recall number:
17-201
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fast-track-branding

This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
SaferProducts.gov