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Fitbit Recalls Force Activity Tracking Wristband

Note: On February 20, 2014, Fitbit Inc. announced a refund program for the Fitbit Force. This news release serves as the official recall announcement. Consumer contact time has changed, effective 1/11/16.

  • Fitbit Force activity-tracking wristband
Name of Product:
Wireless activity-tracking wristband
Hazard:
Users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering where the skin has been in contact with the tracker.
Remedy:
Refund
Recall Date:
March 12, 2014
Units:
About 1,000,000 in the U.S. and about 28,000 in Canada
Consumer Contact

Fitbit, toll-free at (888) 656-6381 from M-F 8 a.m. to 5 p.m. ET or online at www.fitbit.com and click on Recall/Safety Info on the right side of the page next to Terms of Use for more information.

Recall Details

Description:

This recall involves Fitbit ForceTM wireless activity-tracking wristbands with model numbers FB402BK, FB402BKS, FB402SL and FB402SLS. The wristband operates as a pedometer, sleep monitor and watch. It is made of plastic with a stainless steel casing and clasp and a small LED display screen. The display screen is flush with the top side of the band and a control button is on one side of the band. The wristband is about 3/4 inch wide and comes in large and small sizes and in the colors black or slate. The model number is on the back of the recalled wristband below the charging port.

Remedy:

Consumers should contact Fitbit for a full refund.

Incidents/Injuries:

The firm has received about 9,900 reports of the wristband causing skin irritation and about 250 reports of blistering.

Sold At

AT&T, Best Buy, Brookstone, Dick's Sporting Goods, Radio Shack, REI, Sports Authority, Target and other stores nationwide, and online at Amazon.com and Fitbit.com from October 2013 to February 2014 for about $130.

Importer:

Fitbit Inc., of San Francisco 

Importer

Fitbit Inc., of San Francisco 

Manufactured In:
China
Distributor

Fitbit Inc., of San Francisco 

Recall number:
14-129
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About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
SaferProducts.gov