FOR IMMEDIATE RELEASE
August 20, 2008
|Firm's Recall Hotline: (800) 849-5069|
The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: H20 Portable Hand Held Steam Cleaners
Units: About 134,000
Importer: Thane International Inc., of La Quinta, Calif.
Hazard: Steam can escape from the handle and trigger of the steam cleaner, posing a burn hazard to consumers.
Incidents/Injuries: Thane has received 27 reports of burn injuries to consumers' hands and fingers.
Description: The recalled portable hand held steam cleaners are white and dark gray. "H20" and "M" are printed on the steam cleaners. Model number YQ3888 and the "produce code" are printed on a label on the underside of the units. This recall only includes steam cleaners with "produce codes" from 071025 through 080324.
Sold by: Television infomercials nationwide and at www.thane.com and shipped to consumers from December 2007 through May 2008. The steam cleaners were offered as a bonus item with the payment of shipping and handling of $14.95 with the purchase of an H20 Mop.
Manufactured in: China
Remedy: Consumers should immediately stop using the recalled steam cleaners and contact Thane to receive a $30 coupon for the purchase of another Thane product or to receive a free replacement steam cleaner. Thane has directly contacted consumers who received the steam cleaners.
Consumer Contact: For additional information, contact Thane at (800) 849-5069, from 8:30am to 5:00pm EST Monday through Friday.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800