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Instructions for turning off Ambilight feature on Recalled Television -
Recalled Plasma Flat Panel Television with Ambilight Feature
Arcing by capacitors inside the left and right side of the back cabinets of these TVs can pose a safety risk.
About 11,800
For more information, contact Philips at (888) PHILIPS [888-744-5477] anytime. When you call this number, an automated voice attendant will ask you to say or enter a "Priority PIN number." Please enter the numbers "4445" and you will be put in contact with a Philips representative who will assist you. Consumers also can go to the firm's Web site at www.philips.com, or write to Philips' at V.P. Service, Philips Consumer Electronics North America, 64 Perimeter Center East, Atlanta, GA 30346.
Recall Details
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Philips Consumer Electronics North America, of Atlanta, Ga., is voluntarily recalling about 11,800 Plasma Flat Panel Televisions with Ambilight Feature. Arcing by capacitors inside the left and right side of the back cabinets of these TVs can pose a safety risk.
Name of Product: Plasma Flat Panel Televisions with Ambilight Feature
Units: About 11,800
Manufacturer: Philips Consumer Electronics North America, of Atlanta, Ga.
Hazard: Arcing by capacitors inside the left and right side of the back cabinets of these TVs can pose a safety risk.
Incidents/Injuries: Philips has received nine reports of arcing by the capacitors. The results of such incidents were contained within the TVs due to the use of flame retardant materials resulting only in damage to the TV. There have been no injuries reported.
Description: The recall involves only certain 42 and 50 inch, 2005 model Philips branded Plasma Flat Panel Televisions with Ambilight technology, which is an ambient lighting feature that projects a soft light onto the wall behind the TV to enhance the display. They were manufactured with the following model, date codes, and serial numbers:
| Model | Display Type | Production Began | Production Ended | Beginning Serial Range | Ending Serial Range |
|---|---|---|---|---|---|
| 42PF9630A/37 | Plasma | April 2005 | July 2005 | AG1A0518xxxxxx | AG1A0528xxxxxx |
| 50PF9630A/37 | Plasma | May 2005 | August 2005 | AG1A0519xxxxxx | AG1A0533xxxxxx |
| 50PF9630A/37 | Plasma | June 2005 | August 2005 | YA1A0523xxxxxx | YA1A0534xxxxxx |
| 50PF9830A/37 | Plasma | June 2005 | August 2005 | AG1A0526xxxxxx | AG1A0533xxxxxx |
The model and serial numbers can be found on the back of the TV on the label that looks like the example below:
The serial number can also be obtained by pushing the following keystrokes on the remote control: 123654, after which a customer service menu ("CSM") will be displayed on the screen. In the menu, line 03 displays the type number and line 04 displays the production code (identical to the serial number of the set). Press the MENU button on the remote to exit the CSM.
Sold at: Consumer electronic stores nationwide from June 2005 through January 2006 for between $3,000 and $5,000.
Manufactured In: Belgium (AG) and Mexico (YA)
Remedy: Consumers should immediately turn off the Ambilight feature (see instructions in photo) and contact Philips for instructions on how to receive free in-home service to have their TV repaired for free.
Consumer Contact: For more information, contact Philips at (888) PHILIPS [888-744-5477] anytime. When you call this number, an automated voice attendant will ask you to say or enter a "Priority PIN number." Please enter the numbers "4445" and you will be put in contact with a Philips representative who will assist you. Consumers also can go to the firm's Web site at www.philips.com, or write to Philips' at V.P. Service, Philips Consumer Electronics North America, 64 Perimeter Center East, Atlanta, GA 30346.
Consumers should immediately turn off the Ambilight feature (see instructions below) and contact Philips for instructions on how to receive free in-home service to have their TV repaired for free.
Philips has received nine reports of arcing by the capacitors. The results of such incidents were contained within the TVs due to the use of flame retardant materials resulting only in damage to the TV. There have been no injuries reported.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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