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Recall Details
| FOR IMMEDIATE RELEASE October 14, 2005 Release #06-007 |
Firm's Recall Hotline: (888) 404-7398 |
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: HP and Compaq Notebook Computer Battery Packs
Units: About 135,000 battery packs worldwide, including about 85,000 in the U.S.
Importer: Hewlett-Packard Company, of Palo Alto, Calif.
Hazard: An internal short can cause the battery cells to overheat and melt or char the plastic case, posing a burn and fire hazard.
Incidents/Injuries: HP has received 16 reports of batteries overheating, including four in the U.S. No injuries have been reported. Four cases of minor property damage were reported, including one in the U.S.
Description: The recalled lithium ion rechargeable battery packs are used with various HP and Compaq notebook computers (see list below). The recalled battery packs are a subset of those manufactured March 2004 through September 2004, and will have a bar code label starting with GC, IA, L0 or L1.
Hewlett-Packard and Compaq Notebook Models that may contain a recalled battery pack
| HP Pavilion | HP Compaq | Compaq Presario | Compaq Evo |
|---|---|---|---|
| dx4000 dx5000 zd8100 ze4100 ze4100/xt1xx 4200 ze4200 ze4300 ze4400 ze4500 ze4600 ze4700 ze4800 ze5155 ze5200 ze5300 ze5400 ze5500 ze5600 zv5000 zv5200 zx5000 zx5200 |
nc6000 nc8000 nw8000 nx5000 nx9005 nx9008 nx9010 nx9100 nx9105 9000 9005 |
1100 2100 2500 R3000 R3200 V1000 X4000 X5000 X6100 |
n1010v n1050v |
Sold at: National and regional computer and electronics stores, online stores, hp.com and hpshopping.com from March 2004 through May 2005 for between $1,000 and $3,000. The battery packs also were sold separately for between $100 and $130.
Manufactured in: Battery packs manufactured in China and Taiwan.
Remedy: Consumers should stop using the recalled batteries immediately and contact HP to arrange for a free replacement battery by visiting the Battery Replacement program Web site or by calling HP. After removing the recalled battery for their notebook computer, consumers should plug in the AC adapter to power the notebook until a replacement battery arrives.
Consumer Contact: For additional information, visit the HP Battery Replacement program Web site at www.hp.com/support/BatteryReplacement or contact HP at (888) 404-7398 between 7 a.m. and 7 p.m. CT Monday through Friday.
Media Contact: Mike Hockey at (281) 927-9379
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
An unfastened screw can damage the battery causing ovearheating, posing a fire hazard.
The lithium-ion batteries can overheat, posing fire and burn hazards
The lithium-ion battery packs can overheat, posing burn and fire hazards.
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
Conductive foreign material was mixed into the battery cells during manufacturing, posing a risk of fire.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
- Visit CPSC.gov.
- Sign up to receive our email alerts.
- Follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC.
- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
- Contact a media specialist.
