|August 26, 2004
The following product safety recall was conducted voluntarily by the firm in cooperation with the CPSC. Consumers should stop using the product immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of product: Freestanding ranges, double ovens, and oven-microwave combinations
Manufacturer: Whirlpool Corp. of Benton Harbor, Mich.
Hazard: All of the appliances use faulty wiring, which can overheat, melt through the insulation and cause a short circuit. They may pose a shock hazard to consumers if the appliance is not properly grounded.
INCIDENTS/INJURIES: Whirlpool has received no reports of incidents. This recall is being conducted to prevent the possibility of injuries.
Description: The recall involves Whirlpool and KitchenAid brand freestanding ranges, double ovens, and oven-microwave combination products with the following model and serial numbers:
Serial Number Range
|Whirlpool||Oven-microwave combination||GSC||XR15 - XR25|
|Whirlpool||Double wall oven||RBD||XR15 - XR25|
|XR15 - XR25|
|KitchenAid||Electric free standing range||KERA2
|RR15 - RR25|
The model and serial numbers are located on a label inside the door of the units.
Manufactured In: United States
Sold At: Department, mass merchandise and appliance stores nationwide, as well as home builders, sold the recalled units from April 2004 through July 2004. The Whirlpool Oven-Micro Combo sold for between $2200 and $2720, the Whirlpool Double Wall Oven for between $930 and $1350, the KitchenAid Oven-Micro Combo for between $2300 and $3740 and the KitchenAid Free Standing Range for between $850 and $1230.
Remedy: Consumers should immediately stop using the product, unplug it by shutting off the fuse or circuit breaker, and contact Whirlpool for a free repair.
Consumer Contact: Consumer should call Whirlpool toll-free at (866) 770-6751 between 8 a.m. and 9 p.m. ET Monday through Friday or between 8 a.m. and 4:30 p.m. ET on Saturday to schedule the free repair.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800