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Recall Details
| August 26, 2004 Alert #04-577 |
The following product safety recall was conducted voluntarily by the firm in cooperation with the CPSC. Consumers should stop using the product immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of product: Freestanding ranges, double ovens, and oven-microwave combinations
Units: 24,500
Manufacturer: Whirlpool Corp. of Benton Harbor, Mich.
Hazard: All of the appliances use faulty wiring, which can overheat, melt through the insulation and cause a short circuit. They may pose a shock hazard to consumers if the appliance is not properly grounded.
INCIDENTS/INJURIES: Whirlpool has received no reports of incidents. This recall is being conducted to prevent the possibility of injuries.
Description: The recall involves Whirlpool and KitchenAid brand freestanding ranges, double ovens, and oven-microwave combination products with the following model and serial numbers:
|
Brand
|
Product
|
Model Numbers
|
Serial Number Range
|
|---|---|---|---|
| Whirlpool | Oven-microwave combination | GSC | XR15 - XR25 |
| Whirlpool | Double wall oven | RBD | XR15 - XR25 |
| KitchenAid | Oven-microwave combination | KEHC KEMC |
XR15 - XR25 |
| KitchenAid | Electric free standing range | KERA2 KERI2 |
RR15 - RR25 |
The model and serial numbers are located on a label inside the door of the units.
Manufactured In: United States
Sold At: Department, mass merchandise and appliance stores nationwide, as well as home builders, sold the recalled units from April 2004 through July 2004. The Whirlpool Oven-Micro Combo sold for between $2200 and $2720, the Whirlpool Double Wall Oven for between $930 and $1350, the KitchenAid Oven-Micro Combo for between $2300 and $3740 and the KitchenAid Free Standing Range for between $850 and $1230.
Remedy: Consumers should immediately stop using the product, unplug it by shutting off the fuse or circuit breaker, and contact Whirlpool for a free repair.
Consumer Contact: Consumer should call Whirlpool toll-free at (866) 770-6751 between 8 a.m. and 9 p.m. ET Monday through Friday or between 8 a.m. and 4:30 p.m. ET on Saturday to schedule the free repair. 
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
The air fryers can overheat, causing the handles to melt or break, posing fire and burn hazards. Additionally, the air fryer ovens can overheat and the glass on the door can shatter, posing fire, burn and laceration hazards.
The pot handle can detach or become loose, posing burn and scald risks to consumers from hot food and liquids spilling from the product.
The control panel (user interface) on the ranges can detach from the unit, posing electrical shock and electrocution hazards.
The recalled refrigerators contain an ice bucket assembly component that can break, resulting in plastic pieces entering the ice bucket, posing choking and laceration hazards to consumers if the pieces are dispensed out of the ice bucket.
The recalled blenders can overheat or catch fire and the blender blades can break off, posing fire and laceration hazards to consumers.
The plastic U-Channel connector used to optionally combine the two food baskets inside of the air fryers can break during use, posing a burn hazard.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
- Visit CPSC.gov.
- Sign up to receive our e-mail alerts.
- Follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC.
- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054).
- Contact a media specialist.
