Note: Phone Number Change.

FOR IMMEDIATE RELEASE

 

March 9, 2004

 

Release # 04-539


The following product safety recall was conducted voluntarily by the firm in cooperation with the CPSC. Consumers should stop using the product immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: Steam Buggy Deluxe

Units: 5,000

Manufacturer: Tristar Products Inc., of Fairfield, N.J.

Hazard: Hot water and steam can escape from the steam cleaner's handle and inner hose, posing a burn hazard to consumers.

Incidents/Injuries: The firm has received about 20 reports of hot water and steam escaping from the steam cleaner, including eight reports of scald injuries to the hands and arms.

Description: The recalled steam cleaner is blue plastic and measures about 12-inches long and 8-inches high. The 5.5-foot steam hose connects to the water reservoir and is sold with various cleaning attachments. Prior Recall: In March 2002, CPSC and Tristar recalled the Steam Buggy Deluxe to repair the internal hose connection. This recall only includes the revised design steam buggys, and not the units in the earlier recall.

Sold by: HSN LLP (Home Shopping Network) from June 2002 through September 2002 for about $129. Also, shipped as replacement units to consumers in the earlier recall between April and September 2002.

Manufactured In: Taiwan

Remedy: Consumers who experience a burst hose should stop using the steam cleaner and contact Tristar for information on how to return the product for a replacement or refund.

Consumer Contact: Call Tristar customer service at (973) 287-5100 between 9:00 a.m. and 7:00 p.m. ET Monday through Friday and between 9:00 a.m. and 5:00 p.m. Saturday. Consumers can also e-mail the firm at help@productsontv.tv

picture of recalled steam cleaner