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CPSC, National Service Industries Inc. Announce Recall of Drain Cleaners

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Name of Product:
Drain Opener Clog Remover and Hair Clog Remover sold in 64. oz bottles
Hazard:

The bottles can leak, allowing the contents of the cleaner to come into contact with consumers. These cleaners can cause irritation and burns to the skin and eyes.

Remedy:
Replace
Recall Date:
September 20, 2001
Units:

About 1.1 million

Consumer Contact

Zep Commercial: (888) 805-4357 from 9 a.m. to 5 p.m. ET, Monday through Friday.

Enforcer: (800) 241-5656 Ext. 686 from 9 a.m. to 5 p.m. ET, Monday through Friday.

Recall Details

Description:

WASHINGTON, D.C.- In cooperation with the U.S. Consumer Product Safety Commission (CPSC), National Service Industries Inc. (NSI), of Atlanta, Ga., is voluntarily recalling about 1.1 million bottles of drain cleaner sold in 64 oz., child-resistant bottles. The bottles can leak, allowing the contents of the cleaner to come into contact with consumers. These cleaners can cause irritation and burns to the skin and eyes. 

NSI has received 16 reports of the bottles leaking, including three incidents involving skin irritations to the leg and hand, and 13 incidents involving property damage. 

The following chart provides information concerning the four types of drain cleaners involved in this recall. Only 64-oz. bottles are affected. 
 

Brand NameCleaning ProductUPC CodeRecall Hotline Number,
Website Address,
E-mail Address
Zep Commercial10 Minute Hair Clog Remover21709-52206(888) 805-4357
9 a.m. to 5 p.m. ET
Monday through Friday 

www.zepcommercial.com
zephelp@zepcommercial.com
 
Drain Care Professional Strength Drain Opener Clog Remover21709-60060
Enforcer10 Minute Hair Clog Remover21709-52206(800) 241-5656 Ext. 686
9 a.m. to 5 p.m. ET
Monday through Friday 

www.enforcer.com
plumbing@enforcer.com
 
Drain Care Professional Strength Drain Opener Clog Remover21709-52212


The Drain Opener Clog Remover bottles and caps are white and the Hair Clog Remover bottles and caps are red. Each bottle has the brand name - "Zep Commercial" or "Enforcer" - on a label that also read in part, "Keep all chemicals out of reach of children." 

Home Depot, Wal-Mart, Kmart and hardware stores nationwide sold these cleaners from January 2001 through August 2001 for between $3 and $6.

Consumers should stop using the cleaners immediately and contact the appropriate company to receive a free replacement cap. 

Consumers should not return the recalled cleaner to the store where purchased.

Remedy:

Consumers should stop using the cleaners immediately and contact the appropriate company to receive a free replacement cap.

Incidents/Injuries:

NSI has received 16 reports of the bottles leaking, including three incidents involving skin irritations to the leg and hand, and 13 incidents involving property damage.

Sold At:
Home Depot, Wal-Mart, Kmart and hardware stores nationwide sold these cleaners from January 2001 through August 2001 for between $3 and $6.
Recall number:
01-233

Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

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