|FOR IMMEDIATE RELEASE
September 13, 2001
Release # 01-231
|Window Latch Recall Hotline: (888) 888-7020
CPSC Consumer Hotline: (800) 638-2772
CPSC Media Contact: Ken Giles, (301) 504-7052
Andersen Media Contact: Maureen McDonough, (651) 264-5287
CPSC, Andersen Corporation Announce Recall of Window Latches
WASHINGTON, D.C.- In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Andersen Corporation, of Bayport, Minn., is voluntarily recalling for in-home repair tilt latches on about 400,000 windows. The latches on the lower sash of the window can unexpectedly open, posing a potential injury hazard to consumers who can be struck by the window or by shattered glass.
Andersen has received 11 reports of the latches unexpectedly opening. There have been no reports of injuries.
This recall involves only the tilt latches on the lower sash of the Andersen 200 Series Tilt-Wash Double-Hung Window. This window has the Andersen "A/W" logo etched into the lower right corner of the glass (A), has a latch on both sides of the top of the lower sash (B), and has a product label on the inside of the upper left corner of the window frame (C).
The majority of windows were installed by home builders in the construction of new homes. Independent dealers and home centers nationwide also sold these windows to contractors between May 2000 through August 2001.
Consumers should immediately ensure that the latches are in the closed position. Consumers should call the Andersen WindowCare® Solution Center toll-free at (888) 888-7020 between 7 a.m. and 7 p.m. CT Monday to Friday or 8 a.m. to 4 p.m. CT on Saturday, to schedule a free in-home repair with an Andersen service technician. Consumers also can log-on to the Andersen website at www.andersenwindows.com. Parents should ensure that children do not operate the window until the latches have been replaced.
This recall does not apply to Andersen® Builder's Select or any other Andersen® products.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800