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CPSC, American Water Heater Group Announce Free Home Repair of LP Polaris Comfort Systems

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Name of Product:
LP Polaris Comfort Systems Combination Water Heaters and Home Heating Systems
Hazard:

Under certain circumstances, fuel gas may ignite explosively, causing property damage or injury.

Recall Date:
September 25, 1996
Units:

Approximately 6,500

Consumer Contact

For more information, consumers should call American Water Heater Group at (800) 456-9805

Recall Details

Description:

WASHINGTON, D.C. - CPSC, Mor-Flo Industries Inc., doing business as the American Water Heater Group of Johnson City, Tenn., is announcing a voluntary recall program to repair approximately 6,500 LP Polaris Comfort Systems combination water heaters and home heating systems. Under certain circumstances, fuel gas may ignite explosively, causing property damage or injury.

The American Water Heater Group is aware of 104 incidents of heater damage and three incidents in which property damage extended beyond the heater. No injuries have been reported.

This retrofit involves Polaris Comfort Systems water heaters with the following model numbers:

PR34LPGV, PR50LPGV, PR34LPGFV, PR50LPGFV, PC100-34LPGV, PC100-50LPGV, PBG102-34S100-2P, PBG102-50T100-2P, PBCG32-34S100-2P, PBCG32-50S100-2P, PBCG52-34S100-2P, PBCG52-50S100-2P, DVPB35LPGV, PVG-34S100-2P,

The model numbers are located on an identification/data plate on the front center of the exterior of the heater, about three feet above the floor.

Heating and cooling contractors sold the heaters nationwide from 1985 to July 1996 for about $2,200.

Consumers should immediately call the American Water Heater Group at (800) 456-9805 or write to the company's Product Services and Support Group at P.O. Box 1597, Johnson City, Tenn. 37605. The company will arrange installation of a free safety upgrade kit. For more information, consumers should call American Water Heater Group.

Remedy:

Consumers should immediately call the American Water Heater Group at (800) 456-9805 or write to the company's Product Services and Support Group at P.O. Box 1597, Johnson City, Tenn. 37605. The company will arrange installation of a free safety upgrade kit.

Incidents/Injuries:

The American Water Heater Group is aware of 104 incidents of heater damage and three incidents in which property damage extended beyond the heater. No injuries have been reported.

Sold At:
Heating and cooling contractors sold the heaters nationwide from 1985 to July 1996 for about $2,200.
Recall number:
96-191

Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.

About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. 

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