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The power supplies for these products may have a manufacturing defect that could pose an electrical shock hazard.
10,000
Customers using one of these units may obtain a replacement by contacting a special HP Officejet helpline at (800) 756-0608.
Recall Details
WASHINGTON, D.C. - Hewlett-Packard Company of Palo Alto, CA in cooperation with the U.S. Consumer Product Safety Commission (CPSC) is voluntarily recalling 10,000 HP Officejet combination printer/fax/copiers. The power supplies for these products may have a manufacturing defect that could pose an electrical shock hazard.
The recalled Officejet model C2890A was sold in the U.S. and Canada. Only Officejet fax/printers having 10-digit serial numbers (located on the rear label above the power cord) beginning with the following digits will be recalled:
US4B1 through US4B9
US4C1 through US4C9
US4BA through US4BU
US4CA through US4CK
Customers using one of these units may obtain a replacement by contacting a special HP Officejet helpline at (800) 756-0608, and at the first prompt enter 7, between 8 A.M. and 4 P.M. PST Monday through Friday.
HP discovered this problem during routine internal quality testing. HP has received no reports of problems, complaints, or incidents. HP is implementing this program as part of its commitment to customer safety and product quality.
Customers using one of these units may obtain a replacement by contacting a special HP Officejet helpline at (800) 756-0608, and at the first prompt enter 7.
HP has received no reports of problems, complaints, or incidents.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
A crack can occur between the PA-10B AC Power Adapter’s upper and lower cases. The upper and lower cases can separate completely and expose electrical wiring, posing electrical shock and electrocution hazards to consumers.
The recalled charge station can overheat, posing a burn hazard to consumers.
The USB charger’s cable can become damaged or break over time, posing burn and electric shock hazards.
The laptop AC adapters can overheat and spark, posing burn and fire hazards.
The adapters’ male connector can become loose, overheat, and melt into the GPU, posing fire and burn hazards.
The lithium-ion battery in the camera can overheat, posing a fire hazard.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054).
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