Name of product:
Batteries in refurbished cellphones
Hazard:

The cellphone battery can overheat, posing fire and burn hazards.

Remedy:
Replace
Recall date:
August 16, 2017
Recall number:
17-762
Consumer Contact:

FedEx Supply Chain at 800-338-0163 from 9 a.m. to 6 p.m. ET Monday through Friday or online at www.exchangemybattery.com for more information.

Recall Details

Description:

This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T’s Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone’s manufacturer, Samsung.

 
Remedy:

Consumers should immediately stop using the recalled battery and power down their smartphone.  Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries.  FedEx Supply Chain is directly contacting consumers.

Incidents/Injuries:

FedEx Supply Chain has received one report of a counterfeit battery overheating. There have been no reports of injuries or property damage.  

Sold At:

The refurbished cellphones were distributed by FedEx Supply Chain and provided as replacement phones only through AT&T’s Insurance program between December 2016 and April 2017.

Distributor(s):

FedEx Supply Chain Logistics & Electronics, Inc., of Cranberry Township, Pa.

Manufactured In:
Unknown
Units:
About 10,200 batteries
This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.