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Recall Details
| FOR IMMEDIATE RELEASE October 14, 2008 Release #09-010 |
Firm's Recall Hotline: (877) 803-6467 |
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: GN9120 Wireless Headsets
Units: About 525,000 (an additional 675,000 were sold outside the U.S.)
Manufacturer: GN Netcom Inc., of Nashua, New Hampshire
Manufacturer (battery): Amperex Technology Limited (ATL), of Hong Kong
Hazard: An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard.
Incidents/Injuries: GN Netcom has received 10 reports of incidents involving overheating, including three reports of open flames and property damage to furniture on which the headsets were resting. An additional 37 reports of overheating, three reports of open flames and one report of second degree burns, requiring medical attention, was received outside the U.S.
Description: This recall involves ATL lithium-ion polymer batteries in GN9120 wireless headsets. The headsets are intended primarily for professional use in offices and call centers. The product is sold with three components: a base station, headset and power adapter. "GN Netcom" or "GN9120" is printed on the base station and headset. The affected batteries have part number 603028 and have a white plastic enclosure. The batteries are labeled "Made by ATL (Amperex Technology Ltd.)" and "(ATL P/N 603028)." Batteries sold as a replacement part are labeled "GN9120 battery replacement kit."
Sold through: GN Netcom, authorized distributors and resellers nationwide from January 2005 through September 2008 for between $150 and $350 as part of the GN9120 headset and about $20 as a replacement part.
Manufactured in: China
Remedy: Consumers should immediately stop using and unplug the headsets. Consumers should contact GN Netcom to receive a replacement battery.
Consumer Contact: For additional information, contact GN Netcom at (877) 803-6467 between 9 a.m. and 6 p.m. Monday through Friday ET, or visit the firm's Web site at www.jabra.com
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
- Visit CPSC.gov.
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- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054).
- Contact a media specialist.
