The phone number and monitoring hours for Kenmore branded products changed on August 31, 2020.
Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.
For additional information, contact Frigidaire at (888) 360-8556 between 8 a.m. and 10 p.m. ET Monday through Friday and Saturday between 9 a.m. and 5:30 p.m. ET or visit the firm’s recall web site at www.smoothtoprangerecall.com. Consumers who purchased their products at Sears should contact Transform for Kenmore brand products toll-free at (800) 659-7026 during the hours of 7 a.m. to 7 p.m. CT Monday through Friday.
This recall involves Frigidaire, Frigidaire Gallery, Frigidaire Professional and Kenmore Elite smoothtop electric ranges with rotary knobs and digital displays. The following model and serial numbers are included in the recall:
|Frigidaire (Serial Number Range VF122xxxxx - VF831xxxxx) and Models Beginning with|
|Kenmore Elite (Serial Number Range VF122xxxxx - VF334xxxxx) and Models Beginning with|
The model and serial number can be found by opening the range drawer at the base of the unit.
Consumers should stop using the recalled ranges immediately and contact Frigidaire or Transform for Kenmore brand products to schedule a free repair.
Frigidaire has received 126 reports of incidents, including four reports of minor burns and two reports of minor property damage.
Sears and other national chain and independent retailers nationwide from June 2001 through August 2009 for between $1,000 and $2,500.
Frigidaire, a division of Electrolux Home Products Inc., of Augusta, Ga.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800