Note: Revised Consumer Contact Information.
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SoundStation2W Conference Phone with Recalled Batteries -
Recalled 12-hour talk time Battery Pack -
Recalled 24-hour talk time Battery Pack -
Recalled Battery Pack Date Code Example: 0704 (July 2004) and Battery Pack Part Number Example: 1520-07804-001
These batteries can overheat, which could pose a fire or burn hazard.
About 21,000 units in the U.S. (About 27,700 units worldwide)
For additional information, please go to www.polycom.com/2WBattery or call Polycom Inc. at (800) 414-4183 or (978) 292-5504 between 8 a.m. and 8 p.m. ET Monday through Friday. Consumers also can contact their local Polycom office or write to: Polycom Inc, 1565 Barber Lane, Milpitas, CA 95035 ATTN: SoundStation2W Battery Return Program.
Recall Details
WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Polycom Inc., of Pleasanton, Calif. is recalling about 21,000 Lithium Ion batteries in SoundStation2W wireless conference phones in the U.S. (about 27,700 units worldwide). These batteries can overheat, which could pose a fire or burn hazard.
Name of Product: Lithium Ion batteries in SoundStation2W wireless conference phone
Units: About 21,000 units in the U.S. (About 27,700 units worldwide)
Manufacturer/Distributor: Polycom Inc., of Pleasanton, Calif.
Hazard: These batteries can overheat, which could pose a fire or burn hazard.
Incidents/Injuries: Polycom has received two reports of batteries overheating and causing minor damage to the tables on which the units sat. No injuries have been reported.
Description: The recalled batteries were sold with the SoundStation2W wireless conference phones, and separately as replacement batteries. The SoundStation2W Part Number is printed on the underside of the telephone. The SoundStation2W Part Numbers and SKU numbers are as follows:
| Part Number | SKU number |
|---|---|
| 2201-07800-001 | 2200-07800-001 |
| 2201-07880-001 | 2200-07880-001 |
SoundStation2W recalled battery Part Numbers, SKU numbers and date codes are as follows:
| Part Number | SKU number | Date Code |
|---|---|---|
| 1520-07803-001 | 2200-07803-001 | 1205 or earlier (December 2005) |
| 1520-07804-001 | 2200-07804-001 | 1205 or earlier (December 2005) |
The batteries have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery Part Numbers can be found on the bottom right hand corner of the white label on the battery pack. The date code can be found to the left of the Part Number. Recalled batteries have the date code of 1205 (December 2005) or earlier printed on the white label of the batter pack.
Sold by: Polycom business to business resellers who sell through catalogs, online, telesales, through office supply stores or on the Polycom Web store from August 2004 through January 2006 for between $700 and -$900. Replacement batteries were sold for between $50 and $90.
Manufactured in: The batteries were manufactured in China.
Remedy: Customers should remove the battery pack from their SoundStation2W unit immediately. Once the batteries are removed, customers can still use their conference phone by keeping the charger plugged into the unit. Customers should not attempt to use other batteries in the unit. Consumers should contact Polycom Inc. for information on receiving a free replacement battery.
Consumer Contact: For additional information, please go to www.polycom.com/2WBattery or call Polycom Inc. at (800) 414-4183 or (978) 292-5504 between 8 a.m. and 8 p.m. ET Monday through Friday. Consumers also can contact their local Polycom office or write to: Polycom Inc, 1565 Barber Lane, Milpitas, CA 95035 ATTN: SoundStation2W Battery Return Program.
Media Contact: Jessica Kersey, Polycom Inc., Jessica.Kersey@polycom.com, (925) 924-5689.
Customers should remove the battery pack from their SoundStation2W unit immediately. Once the batteries are removed, customers can still use their conference phone by keeping the charger plugged into the unit. Customers should not attempt to use other batteries in the unit. Consumers should contact Polycom Inc. for information on receiving a free replacement battery.
Polycom has received two reports of batteries overheating and causing minor damage to the tables on which the units sat. No injuries have been reported.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
Related Recalls
The lithium coin batteries are in pouches that are not child-resistant as required under Reese’s Law. If a child swallows button cell or coin batteries, the ingested batteries can cause serious injuries, including internal chemical burns and death.
The units lack a permanent, on-product warning label identifying potential electrical shock and electrocution hazards, posing a risk of serious injury or death if the unit is opened or disassembled.
The recalled lithium-ion battery in the power banks can overheat and ignite, posing risk of serious injury or death from fire and burn hazards to consumers.
The recalled LED lights violate the mandatory standard for consumer products containing button cell or coin batteries because they contain lithium coin batteries that can be accessed easily by children, posing an ingestion hazard. Additionally, the LED lights do not have the warnings as required by Reese’s Law. When button cell or coin batteries are swallowed, the ingested batteries can cause serious injuries, internal chemical burns and death.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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