An internal failure can cause the battery to overheat and melt or char the plastic case, posing a burn and fire hazard.
Consumer Contact: For additional information, visit the HP Battery Replacement Program Web Site at www.hp.com/support/BatteryReplacement , or contact HP at (888) 202-4320 between 7 a.m. and 7 p.m. CT Monday through Friday.
Media Contact: Tom Augenthaler at (281) 514-4126
The recalled lithium ion rechargeable batteries are used with various HP and Compaq notebook computers. The recalled batteries are a subset of those manufactured in early January 2005, and will have a bar code label starting with L3. HP and Compaq Notebook Model Series that may contain a recalled battery include:
|HP Pavilion Family||HP Compaq Family||Compaq Presario Family|
The notebook model is located on the display screen bezel or in the labeling on the bottom of the notebook.
Consumers should stop using the "L3" coded batteries immediately and contact HP to determine if the specific battery is one of the ones being recalled, and if it is, receive a free replacement battery. After removing the recalled battery from their notebook computer, consumers should plug in the AC adapter to power the notebook until a replacement battery arrives.
HP has received 20 reports of batteries overheating, including two in the United States. One minor burn injury has been reported. Eleven cases of minor property damage were reported, including one in the United States.
National and regional computer and electronics stores, online stores, and at hp.com and hpshopping.com from January 2005 through December 2005 for between $1,000 and $3,000. The battery packs also were sold separately for between $100 and $130.
Hewlett-Packard Company, of Palo Alto, Calif.