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CPSC, Dell Inc. Announce Recall of AC Adapters for Notebook Computers

  • Recalled AC adapter
  • Dell notebook computer used with recalled AC adapters
Name of Product:
AC adapters used with notebook personal computers
Hazard:

The adapters can overheat, posing a risk of fire and electrical shock hazards to consumers.

Remedy:
Replace
Recall Date:
October 08, 2004
Units:

About 990,000

Consumer Contact

Consumer should call Dell at (877)-293-1197 between 9 a.m. and 6 p.m. CT Monday through Friday.

Recall Details

Description:

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Dell Inc., of Round Rock, Texas is voluntarily recalling about 990,000 AC adapters used with notebook personal computers. The adapters can overheat, posing a risk of fire and electrical shock hazards to consumers.

Name of product: AC adapters used with notebook personal computers

Units: About 990,000

Manufacturer: Delta Electronics Inc., of Taipei, Taiwan

Importer/Distributor: Dell Inc., of Round Rock, Texas

Hazard: The adapters can overheat, posing a risk of fire and electrical shock hazards to consumers.

Incidents/Injuries: Dell has received seven reports of incidents of adapters overheating, though no injuries have been reported.

Description: The recalled AC adapters were used with Dell Latitude™, Precision™, and Inspiron™ notebook-style personal computers. The notebook computers have the following model numbers, which can be found either screened onto the surface of the computer or printed on a label on the bottom of the computer:

-  Latitude: CP, CPi, CPiA, CPtC, CPiR, CPxH, CPtV, CS, CSx, CPxJ, CPtS, C500, C510, C600, C610, C800, C810, V700, C-Dock, C-Port.

-  Inspiron: 2500, 2600, 3700, 3800, 4000, 4100, 4150, 5000, 5000e, 7500, 7550, 8000, 8100, Advanced Port Replicator, Docking Station.

-  Precision: M40

The recalled adapters have the words "DELL" and "P/N 9364U," P/N 7832D" or "P/N 4983D" printed on the back of the unit.

Sold through: Dell's website and customer service center sold the computers with adapters from September 1998 through February 2002 for about $1,500 to about $3,200. The adapters also were sold separately for between $30 and $70. The advanced port replicators and docking stations sold for between $300 and $600.

Manufactured in: China and Thailand

Remedy: Consumers with these adapters should immediately contact Dell to determine if they are included in this recall. Not all adapters listed above are being recalled. Dell will send consumers with recalled adapters a free replacement adapter.

Consumer Contact: Consumer should call Dell at (877)-293-1197 between 9 a.m. and 6 p.m. CT Monday through Friday, log on to Dell's website at www.delladapterprogram.com.

Remedy:

Consumers with these adapters should immediately contact Dell to determine if they are included in this recall. Not all adapters listed above are being recalled. Dell will send consumers with recalled adapters a free replacement adapter.

Incidents/Injuries:

Dell has received seven reports of incidents of adapters overheating, though no injuries have been reported.

Sold At:
Dell's website and customer service center sold the computers with adapters from September 1998 through February 2002 for about $1,500 to about $3,200. The adapters also were sold separately for between $30 and $70. The advanced port replicators and docking stations sold for between $300 and $600.
Manufacturer(s):
Delta Electronics Inc., of Taipei, Taiwan
Importer(s):

Dell Inc., of Round Rock, Texas

Distributor(s):
Dell Inc., of Round Rock, Texas
Manufactured In:
China and Thailand
Recall number:
05-004

Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.

About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. 

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