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CPSC, Whirlpool Announce Recall of Microwave-Hood Combinations

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Recall Date:
October 16, 2001

Recall Details

October 16, 2001
Release # 02-018
Whirlpool Hotline: (800) 785-8897
Company Media Contact: Christopher Wyse, Christopher Wyse


WASHINGTON, D.C.- In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Whirlpool Corp., of Benton Harbor, Mich., is voluntarily recalling about 1.8 million microwave-hood combinations. These units can overheat and catch fire.

Whirlpool has received seven reports of fires involving these microwave- hood combinations. These incidents have resulted in extensive property damage. No injuries have been reported.

These are microwave oven and exhaust fan hood combination units that are installed above ranges. They were sold under the Whirlpool®, KitchenAid® and Kenmore® brand names. They have serial numbers that begin with XC. Open the door to locate the serial and model numbers. Department, electronics, home and appliance stores, as well as builder and remodelers, sold the microwave-hood combinations nationwide from January 1998 through September 2001 for between $249 and $749.

Consumers with recalled microwave-hood combinations should immediately stop using them and disconnect the units by unplugging them. Consumers can call Whirlpool Corp. for a free repair. Consumers can contact Whirlpool at (800) 785-8897 anytime. Consumers also can visit Whirlpool's web site at Consumers should have the model and serial number of their unit available when they call or visit the web site.

Whirlpool has developed a new "Consumer In-Home Service Repair Information" Pamphlet (pdf format). This pamphlet will provide consumers with detailed information concerning the cause of the fires and what the in-home repair will entail.

Countertop microwaves are not included in this recall.
Picture of Recalled Microwave

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About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

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