Recalled Genie Pro TriloG 1200 garage door opener
Serial number location
Recall Summary
Genie at (800) 488-9918 from 8 a.m. to 5 p.m. ET Monday through Friday or online at www.geniecompany.com and click on "Recall Information" for more information.
Recall Details Report an Incident Involving this Product
The control board can overheat.
This recall involves Genie, models PowerMax 1200 and 1500, and Genie Pro, models TriloG 1200 and 1500, screw drive garage door openers. The garage openers are gray and have a rating of ? HPc for the models ending in 1200 and 1 HPc for the models ending in 1500. "Genie" and the model name appear on both sides of the opener. The serial numbers are printed on a label located on the side opposite to the light. Serial numbers for the recalled units start with the following five numbers:
| Genie Serial Number | Genie Serial Number | Genie Pro Serial Number |
|
11214 |
11347 | 11214 |
| 11215 | 11348 | 11313 |
| 11235 | 12006 | 11332 |
| 11256 | 12009 | 11336 |
| 11298 | 12018 | 11347 |
| 11311 | 12019 | 11348 |
| 11312 | 12026 | 11349 |
| 11313 | 12027 | |
| 11326 | 12034 | |
| 11327 | 12036 | |
| 11336 | 12037 | |
| 11332 | 12038 | |
| 12058 |
Genie has received four reports of the control board overheating. No injuries have been reported.
Consumers should immediately stop using and unplug the recalled garage car opener and contact Genie to receive a free repair kit, which includes a new control board and installation instructions.
Canadian Tire, Carter Lumber, Lowes, Menards, The Home Depot, and other retailers and distributors nationwide and online at homedepot.com from August 2011 through October 2012 for about $250.
GMI Holdings, Inc., dba The Genie Company, of Mt. Hope, Ohio
GMI Holdings, Inc., dba The Genie Company, of Mt. Hope, Ohio
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800
