A Master Spas control panel cover showing the brand name “Twilight”
A Master Spas control panel cover showing the brand name “H2X”
A Master Spas control panel cover showing the name “MP Signature Deep Swim Spas”
A Master Spas control panel cover showing the brand name “MP Signature Deep Swim Spas”
A Master Spas control panel cover showing the brand name “H2X”
Photo of the recalled valve cap location below diverter handle on a Master Spas spa
The valve cap on the hot tubs and swim spas can become loose, pop off and strike a bystander, posing an impact hazard.
Custom Molded Products at 800-733-9060 from 8 a.m. to 5 p.m. ET daily or online at www.c-m-p.com and click on “Product Recall” at the bottom of the page for more information. Master Spas customers can enter their spa serial number on the Master Spas website at http://wsr.masterspasportal.com/divreplacement.asp to determine if their spa is covered by the recall and order replacement parts.
Recall Details
This recall involves 2-inch diverter valve caps sold with certain Master Spas “Twilight Series,” “H2X Swim Spa,” and “MP Signature Deep Swim Spa” hot tubs/swim spas. The model names are printed on the control panel covers. The clear valve caps are included as a component part and are located under the diverter handle on the upper deck of the hot tub/spa above the water line.
Consumers should immediately stop using the hot tubs and swim spas with the recalled valve cap and contact Custom Molded Products to arrange for a free replacement cap from their hot tub/swim spa manufacturer.
The firm has received 112 reports of the valve caps popping off including four reports of consumers being struck by the cap. No injuries have been reported.
Master Spas hot tub/spa distributors from December 2017 through May 2019 for between about $5000 and $45,000 and about $2 for the valve caps.
Custom Molded Products, of Newnan, Ga.
This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800
