NOTE: The consumer contact information has been updated.
The hair dryer and power cord can overheat and catch on fire, posing fire, burn and electrical shock hazards.
Xtava collect at 646-491-6500 from 7 a.m. to 12 a.m. ET Monday through Friday and 10 a.m. to 5 p.m. ET on Saturdays and Sundays, email at email@example.com or online at www.xtava.com and click on “Product Recalls” for more information.
This recall involves the Allure and Allure Pro 2200W ionic ceramic hair dryers. The hand-held hair dryers are black or white and include a concentrator nozzle. The hair dryers were sold separately or as part of various hair care kits that included hair treatment products, a flat iron or a diffuser. Many of the units have a label located underneath the back of the unit bearing the following SKU numbers: XTV010001, XTV010001N, XTV010002, or XTV010002N. All units have “xtava” imprinted on the blower end of the hair dryer.
Consumers should immediately stop using the hair dryers and contact Xtava to receive a free replacement hair dryer.
The firm has received 193 reports of the hair dryers or power cords overheating, melting, exploding or catching fire, including 18 reports of burns and two reports of a minor electrical shock. Four of the reported burn incidents resulted in a blister to the hand, wrist or finger. One consumer reported a severe burn.
Xtava LLC, of New York
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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
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