Skip to main content

Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard (Recall Alert)

  • Johnson Health Tech ClimbMills serial number location
  • Affected stop/pause controls
Name of Product:
Matrix ClimbMills
Hazard:

The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.

Remedy:
Repair
Recall Date:
November 29, 2016
Units:
About 10,500
Consumer Contact

Johnson Health Tech toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, email service@johnsonfit.com or online at www.matrixfitness.com and click on Safety Notice at the bottom of the page for more information.

Recall Details

Description:

This recall involves Matrix ClimbMill stair-step exercise machines with the following frame serial numbers: 

 

Serial Numbers

CS17111100102   - CS17120901766

CS21130800080   - CS21130500062

CS22130602881   - CS22130602863

CS23130800001   - CS23140703749

CS23B131100001 - CS23B140701050

CS24140700001   - CS24150702803

CS24C140800001 - CS24C150200900

CS24H150100001 - CS24H150500049

 

Only ClimbMills that have a right handgrip with the words “STOP” and “Pause” printed on them are included in this recall. The frame serial numbers are located on the bottom front of the base near the power switch.  The ClimbMills are black and gray with Matrix printed on the side of the machine. These four-step exercise machines are used in commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools, and municipal facilities.

Remedy:

Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.

Incidents/Injuries:

The firm has received 19 reports of incidents involving the stop/pause handgrip malfunctioning, including eight reports of injuries such as scrapes, bumps and a shoulder dislocation.

Sold At
Johnson Health Tech North America and its commercial fitness equipment dealers nationwide from December 2011 through September 2015 for between $8,000 and $13,000.
Manufacturer(s):
Johnson Health Tech North America, of Cottage Grove, Wis.
Manufactured In:
Taiwan
Recall number:
17-715
Choose Your Recall Emails Get Notified About Each Recall via Email.
About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
SaferProducts.gov