Skip to main content

Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard (Recall Alert)

  • Johnson Health Tech ClimbMills serial number location
  • Affected stop/pause controls
Name of Product:
Matrix ClimbMills

The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.

Recall Date:
November 29, 2016
About 10,500
Consumer Contact

Johnson Health Tech toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, email or online at and click on Safety Notice at the bottom of the page for more information.

Recall Details


This recall involves Matrix ClimbMill stair-step exercise machines with the following frame serial numbers: 


Serial Numbers

CS17111100102   - CS17120901766

CS21130800080   - CS21130500062

CS22130602881   - CS22130602863

CS23130800001   - CS23140703749

CS23B131100001 - CS23B140701050

CS24140700001   - CS24150702803

CS24C140800001 - CS24C150200900

CS24H150100001 - CS24H150500049


Only ClimbMills that have a right handgrip with the words “STOP” and “Pause” printed on them are included in this recall. The frame serial numbers are located on the bottom front of the base near the power switch.  The ClimbMills are black and gray with Matrix printed on the side of the machine. These four-step exercise machines are used in commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools, and municipal facilities.


Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.


The firm has received 19 reports of incidents involving the stop/pause handgrip malfunctioning, including eight reports of injuries such as scrapes, bumps and a shoulder dislocation.

Sold At:
Johnson Health Tech North America and its commercial fitness equipment dealers nationwide from December 2011 through September 2015 for between $8,000 and $13,000.
Johnson Health Tech North America, of Cottage Grove, Wis.
Manufactured In:
Recall number:

Note: Individual Commissioners may have statements related to this topic. Please visit to search for statements related to this or other topics.

If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

For lifesaving information:
Choose Your Recall Emails Get Notified About Each Recall via Email.
Report an unsafe product