Recall date: June 25, 2014
Recall number: 14-215

Recall Summary

Name of product:
SR Suntour forks on model year 2011 through 2013 Scott and Trek bicycles
Hazard:
The front fork can break, posing a crash hazard.
Remedy:
RepairReplace
Consumer Contact:

Scott USA toll-free at (888) 607-8365, ext. 2012, from 8 a.m. to 6 p.m. CT Monday through Friday, or online at www.scott-sports.com and click on Safety and Recalls at the bottom of the page for more information. Trek at (800) 373-4594 from 8 a.m. to 6 p.m. CT Monday through Friday, or online at www.trekbikes.com and click on the Get Support button at the bottom of the page, then click on Safety & Recalls under Owner Resources for more information.

Recall Details Report an Incident Involving this Product

Units:
About 5,200 forks on Scott bicycles and about 120,000 forks on Trek bicycles
Description:

This recall involves SR Suntour front forks on 13 models of Scott and 11 models of Trek 2011, 2012 and 2013 bicycles.

 

Recalled Scott bicycles have 700c wheels, disc brakes and one of the following Suntour front fork models: NEX or NCX. Bicycle model names and numbers are on the main frame of each bicycle in a location that varies by model. The model year can be identified by the color scheme of the bicycle frame. The fork's model name is printed on the outer sides of the fork. 

 

The following Scott bicycles with Suntour forks are being recalled:

 

Model Name(s)

Model Year(s) and Color

SR Suntour Fork

Sportster 10 Men

2011 (black/white/gold)

NCX

Sportster 10 Solution

2011 (black/white/gold)

NCX

Sportster 25 Men

2011 (white/brown/black)

NCX

Sportster 25 Solution

2011 (white/red/orange)

NCX

Sportster 30 Men

2011 (grey/white)

2012 (white/black/grey/gold)

NEX

Sportster 30 Solution

2011 (black/white/grey)

NEX

Sportster 55 Lady 

2011 (black/white/gold) 2012 (white/purple)

NEX

Sportster 55 Men

2011 (black/white/orange)

NEX

Sportster X30 Men

2013 (black/white/grey/red)

NEX

Sportster X30 Solution

2013 (black/blue/grey)

NEX

Sportster X40 Men

2013 (black/white/blue)

NEX

Sportster X50 Men

2013 (grey/white/black)

NEX

Sportster X50 Lady

2013 (white/grey)

NEX

 

Recalled Trek bicycles have disc brakes and one of the following Suntour front fork models: NEX, NRX (with IS mounts), XCM (on bicycles with 29-inch wheels) or XCT (on bicycles with 29-inch wheels). Bicycle model names and numbers are on the top tube near the seat tube or near the head tube. Bicycles with a serial number ending in F, G or H should be taken to the dealer for inspection. The serial number is on the frame of the bicycle under the bottom bracket. The fork's model name is printed on the outer sides of the fork. 

 

The following Trek bicycles with Suntour forks are being recalled:

 

Model Name(s)

Model Year(s)

SR Suntour Fork

8.3 DS

2012 and 2013

NEX

8.4 DS

2012 and 2013

NRX

8.5 DS

2012 and 2013

NRX

8.6 DS

2013

NRX

Cali

2013

XCM

Marlin and Marlin SS

2011

XCT

Marlin

2012 and 2013

XCM

Marlin SS

2012

XCM

Montare

2011

NRX

Neko SL

2012 and 2013

NRX

Utopia

2011

NRX

Wahoo

2011

XCM

Wahoo

2012 and 2013

XCT


Incidents/Injuries:

Scott has received one report of a broken SR Suntour fork. No injuries were reported. Trek has received 28 reports of broken forks. Five injuries have been reported, including minor bruises, a separated shoulder and broken bones.

 
Remedy:

Consumers should immediately stop using the recalled bicycles. Consumers with recalled Scott bicycles should take them to an authorized Scott dealer for a free repair of the NEX model or a free replacement lower fork for the NCX model. Consumers with recalled Trek bicycles should take them to an authorized Trek dealer for a free repair of NEX, XCM and XCT models or a free replacement of the NRX model.

Sold At:

Bicycle stores nationwide from October 2010 to November 2013 for between $450 and $1,100 for Scott bicycles and from May 2010 to June 2014 for between $600 and $1,370 for Trek bicycles.

Importer:

Scott USA Inc. of Ketchum, Idaho and Trek Bicycle Corp., of Waterloo, Wis.

Manufactured In:
China and Taiwan