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Recall Details
| May 20, 2008 Alert #08-572 |
The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: "Cricket EZ" Cellular Phones
Units: About 285,000
Distributor: Cricket Communications, of San Diego, Calif. (subsidiary of Leap Wireless International Inc.)
Hazard: A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator.
Incidents/Injuries: Cricket has received two reports of the audio not working properly when a consumer placed a call to 911. No injuries were reported.
Description: This recall involves the "Cricket EZ" cellular phone. The cell phones are small, black and silver bar-style. "Cricket" is printed on top of the phone above the display panel. Model number "CRKJ88BKIT" is located on a label inside the battery compartment behind the battery. Units that have a model number that ends with a "B" ("CRKJ88BKITB"), units that have a green dot on the inside label, and units that were sold after March 2008 are not included in this recall.
Sold by: Cricket stores and independent dealers nationwide from February 2008 through March 2008 for about $90.
Manufactured in: China
Remedy: Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these cell phones to alert them to the recall.
Consumer Contact: For additional information, contact Cricket toll-free at (866) 441-1577 between 6 a.m. and 10:30 p.m. MT Monday through Saturday, and between 7 a.m. and 10:30 a.m. MT on Sunday, or visit the firm's Web site at www.mycricket.com
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
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