| August 26, 2004 Alert #04-577 |
The following product safety recall was conducted voluntarily by the firm in cooperation with the CPSC. Consumers should stop using the product immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of product: Freestanding ranges, double ovens, and oven-microwave combinations
Units: 24,500
Manufacturer: Whirlpool Corp. of Benton Harbor, Mich.
Hazard: All of the appliances use faulty wiring, which can overheat, melt through the insulation and cause a short circuit. They may pose a shock hazard to consumers if the appliance is not properly grounded.
INCIDENTS/INJURIES: Whirlpool has received no reports of incidents. This recall is being conducted to prevent the possibility of injuries.
Description: The recall involves Whirlpool and KitchenAid brand freestanding ranges, double ovens, and oven-microwave combination products with the following model and serial numbers:
|
Brand
|
Product
|
Model Numbers
|
Serial Number Range
|
|---|---|---|---|
| Whirlpool | Oven-microwave combination | GSC | XR15 - XR25 |
| Whirlpool | Double wall oven | RBD | XR15 - XR25 |
| KitchenAid | Oven-microwave combination | KEHC KEMC |
XR15 - XR25 |
| KitchenAid | Electric free standing range | KERA2 KERI2 |
RR15 - RR25 |
The model and serial numbers are located on a label inside the door of the units.
Manufactured In: United States
Sold At: Department, mass merchandise and appliance stores nationwide, as well as home builders, sold the recalled units from April 2004 through July 2004. The Whirlpool Oven-Micro Combo sold for between $2200 and $2720, the Whirlpool Double Wall Oven for between $930 and $1350, the KitchenAid Oven-Micro Combo for between $2300 and $3740 and the KitchenAid Free Standing Range for between $850 and $1230.
Remedy: Consumers should immediately stop using the product, unplug it by shutting off the fuse or circuit breaker, and contact Whirlpool for a free repair.
Consumer Contact: Consumer should call Whirlpool toll-free at (866) 770-6751 between 8 a.m. and 9 p.m. ET Monday through Friday or between 8 a.m. and 4:30 p.m. ET on Saturday to schedule the free repair. 
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800