Note: The hotline number and hours of operation have changed.
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Recalled Elkay hot/cold bottled water cooler
These electric water coolers can overheat and present a fire hazard.
145,000
Call Elkay at (800) 260-6640 from 8 a.m. to 4 p.m. CT Monday through Friday.
Recall Details
WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Elkay Manufacturing Company, of Oak Brook, Ill. is voluntarily recalling 145,000 Elkay hot/cold bottled water coolers. These electric water coolers can overheat and present a fire hazard.
Name of product: Elkay hot/cold bottled water coolers
Units: 145,000
Manufacturer: Elkay Manufacturing Company, of Oak Brook, Ill.
Hazard: These electric water coolers can overheat and present a fire hazard.
Incidents/Injuries: There have been 14 reports of overheating, but no injuries reported.
Description: These 115-volt hot/cold bottled water coolers have both cold and hot water faucets. Most of the coolers are white, but some are granite colored. The water coolers have the name "Elkay" on the serial number plate on the back of the unit. The five design names are: Classic, Legend, Eclipse, Sentry, and Legend Countertop. Consumers should go to the Elkay recall website at www.coolerfix.com and type in their serial number to determine if the water cooler is recalled. Consumers also can call the firm at (800) 260-6640 to determine if their water cooler is included in the recall. The recall also includes a small number of point-of-use water coolers sold for commercial use. Commercial customers are being directly notified of the recall. Point-of-use water coolers have the water plumbed directly to the units.
Sold to: Bottled water companies and other businesses in the U.S. and Canada, who in turn sold or leased the recalled coolers from 1997 through 2002. Recalled coolers also were sold at BJs Wholesale Club and Sam's Club stores nationwide from 1999 through October 2003. Prices ranged from $139 to $149.
Manufactured in: U.S.A. and Malaysia
Remedy: Consumers should unplug the recalled water coolers immediately. Commercial customers who lease or own Elkay hot/cold bottled and point-of-use water coolers also should check their cooler to see if it is recalled, and unplug the cooler if it is recalled. Contact Elkay to get information about a free repair of the recalled coolers.
Consumer Contact: Call Elkay at (800) 260-6640 from 8 a.m. to 4 p.m. CT Monday through Friday, or go to the company's recall website at www.coolerfix.com.
Consumers should unplug the recalled water coolers immediately. Commercial customers who lease or own Elkay hot/cold bottled and point-of-use water coolers also should check their cooler to see if it is recalled, and unplug the cooler if it is recalled. Contact Elkay to get information about a free repair of the recalled coolers.
There have been 14 reports of overheating, but no injuries reported.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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