|FOR IMMEDIATE RELEASE
June 16, 2004
Release # 04-163
|Tyler's Hotline: (800) 992-3744 x804
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission announces the following recall in voluntary cooperation with the firm below. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of product: Defrost heaters used in grocery store frozen food cases
Heater Manufacturer: Electro-Heat Inc., of Allegan, Mich.
Food Case Manufacturer: Tyler Refrigeration, of Waxahachie, Texas, a division of Carrier Commercial Refrigeration Inc., of Charlotte, N.C. Hazard: Moisture building up pressure inside the defrost heater can cause it to forcefully eject from the frozen food case, possibly injuring bystanders.
Hazard: Moisture building up pressure inside the defrost heater can cause it to forcefully eject from the frozen food case, possibly injuring bystanders.
Incidents/Injuries: Carrier Commercial Refrigeration Inc. has reports of four incidents where the defrost heater forcefully ejected, and in two instances, the defrost heater penetrated through the end of the frozen food case. In one incident, a consumer's leg was broken.
Description: The recalled defrost heater was used in Tyler's "wide island" frozen food end cap cases in grocery stores. The recalled defrost heaters (which are not visible to consumers) are Electro-Heat Defrost Heater Model 51957100. The Tyler wide island frozen food end cap cases with the recalled heaters are models NCE, NFE, NGE, NCGE, NFJEA, NCJEA, NCJGEA and NFJGEA. The model and serial number is located on the data plate, which is on the front inner panel of the case.
Sold at: Grocery stores nationwide use these wide island frozen food end cap cases with defrost heaters to display food items. The cases with heaters were sold by Tyler Refrigeration from the mid-1970s to the present.
Manufactured in: U.S.A.
Remedy: Tyler will replace the recalled defrost heater with a Cal-rod hairpin style heater in all wide island frozen food and ice cream end cap cases.
Consumer Contact: Tyler will contact its grocery store customers to set up appointments for the replacement of defrost heaters in these frozen food cases. For more information, contact Tyler's toll-free number at (800) 992-3744 x804 between 8 a.m. and 5 p.m. ET Monday through Friday, or visit Tyler's Web site at
Media Contact: Margaret Gan-Garrison at (860) 674-3370.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800