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CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters

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Recall Date:
September 26, 2003

Recall Details


September 26, 2003

Alert #03-553


The following product safety recall was conducted voluntarily by the firm in cooperation with the CPSC.

Name of Product: Segway Human Transporter (HT)

Units: Approximately 6,000

Manufacturer: Segway LLC of Manchester, New Hampshire

Hazard: Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle, or continues to ride after receiving a low-battery alert.

Incidents/Injuries: Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches.

Description: This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.

Sold At: Directly by Segway LLC and through certain dealers and resellers from March 2002 through September 2003. Segway HTs have also been made available to the public by authorized rental agents.

Manufactured In: U.S.A.

Remedy: Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET) for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products.

Riders are reminded that, even after the software upgrade, appropriate operating techniques as described in Segway HT user materials are essential to safety.


picture of recalled human transporter
Segway HT i167

picture of recalled human transporter
Segway HT p133
picture of recalled human transporter
Segway HT e167


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About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

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