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CPSC, Cisco Announce Recall of Power Adapters

  • Recalled power adaptor
Name of Product:
Power adapters used with certain Cisco ADSL Routers
Hazard:

The adapters can overheat and melt a hole through the housing, posing a fire hazard. In addition, the exposed wires pose a shock hazard.

Recall Date:
October 16, 2001
Units:

About 95,000

Consumer Contact

For more information, call Cisco at (800) 553-2447, anytime or go to the firm's web site at www.cisco.com.

Recall Details

Description:

WASHINGTON, D.C.- In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Cisco Systems Inc., of San Jose, Calif., is voluntarily recalling about 95,000 power adapters for replacement. These power adapters are used with certain Cisco Asymmetric Digital Subscriber Line (ADSL) Routers. The adapters can overheat and melt a hole through the housing, posing a fire hazard. In addition, the exposed wires pose a shock hazard.

Cisco has received one report of an adapter overheating. No injuries or property damage have been reported.

This recall involves power adapters with the part number "34-0949- 02." The part number is located on the adapter label, below the Cisco Systems logo. The power adapter is a small, black AC unit, which establishes a connection between the router and an electrical outlet. The adapters are used with the ADSL Routers that provide secure, high-speed Internet access for small businesses, small offices, home offices and corporate teleworkers. The power adapters were shipped with the following ADSL routers:

Cisco 827
Cisco 827-4V
Cisco 826
Cisco SOHO77
Cisco SOHO77-50
Cisco 827-EUR

Service providers and distributors worldwide sold routers with these power adapters, from April 2000 through September 2001.

Consumers should stop using the power adapters immediately and contact Cisco to receive a free replacement. For more information, call Cisco at (800) 553-2447, anytime or go to the firm's web site at www.cisco.com.

Remedy:

Consumers should stop using the power adapters immediately and contact Cisco to receive a free replacement.

Incidents/Injuries:

Cisco has received one report of an adapter overheating. No injuries or property damage have been reported.

Sold At:
Service providers and distributors worldwide sold routers with these power adapters, from April 2000 through September 2001.
Recall number:
02-017

Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

Recall Complaint
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.

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About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

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