Skip to main content

Facebook Technologies Recalls Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets Due to Skin Irritation Hazard (Recall Alert)

  • Recalled “Quest 2 Standard Facial Interface” as sold separately and with the Oculus Quest 2 Headset
  • Recalled “Quest 2 Fit Pack”
Name of Product:
Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets

The foam facial interfaces can cause facial skin irritation and reactions including rashes, swelling, burning, itching, hives, and bumps.

Recall Date:
July 27, 2021

About 4 million (In addition, about 172,600 in Canada)

Consumer Contact

Facebook Technologies toll-free at 877-960-0889 anytime, or online at or and click on Support at the top of the page then on the facial interface recall banner for more information.

Recall Details


This recall involves Oculus Quest 2 Virtual Reality Headsets removable foam facial interfaces, included with a purchase of Oculus Quest 2 Headsets, and sold separately as a “Quest 2 Standard Facial Interface” or in a “Quest 2 Fit Pack.”  Only headsets with the SKUs in the table below or the serial numbers identified below are included in the recall. The SKU and serial number are located on a label on the retail packaging of the headset. Additionally, the serial number can be found on the user’s account, on the Oculus app or on the headset. For instructions on locating the headset serial number consumers should go to


Product Description


Oculus Quest 2, 64 GB, US/TW, Type-A


Oculus Quest 2, 256 GB, US/TW, Type-A


Oculus Quest 2, Accy, Standard Facial Interface, Global


Oculus Quest 2, Accy, Fit Pack, Global


Oculus Quest 2, Enterprise, 256 GB, US/CA/TW, Type-A



Affected headset serial numbers

Headset serial numbers that start with “1WMHH” and end with a number below “1264”


The foam interface is black in color and is attached to the Oculus Quest 2 headset, and is the interface between the headset and the user’s face. Unit numbers above include facial interfaces manufactured for sale with headsets and to be sold separately, as well as warranty replacements.  For additional information visit the Oculus blog at


Consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly.


The firm has received approximately 5,716 reports of incidents of skin irritation and approximately 45 reports of consumers that required medical attention.

Sold At:
BestBuy, GameStop, Target, Walmart, and other retailers, and online at,,,,, and between October 2020 and July 2021. The foam facial interfaces which were included with headsets sold for between $300 and $400, depending on the model; about $20 for a facial interface sold individually; and about $40 as part of a Fit Pack.

Facebook Technologies LLC, of Menlo Park, Calif.

Manufactured In:
Recall number:

Note: Individual Commissioners may have statements related to this topic. Please visit to search for statements related to this or other topics.

If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

For lifesaving information:
Choose Your Recall Emails Get Notified About Each Recall via Email.
Report an unsafe product