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Facebook Technologies Recalls Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets Due to Skin Irritation Hazard (Recall Alert)

  • Recalled “Quest 2 Standard Facial Interface” as sold separately and with the Oculus Quest 2 Headset
  • Recalled “Quest 2 Fit Pack”
Name of Product:
Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets
Hazard:

The foam facial interfaces can cause facial skin irritation and reactions including rashes, swelling, burning, itching, hives, and bumps.

Remedy:
Repair
Recall Date:
July 27, 2021
Units:

About 4 million (In addition, about 172,600 in Canada)

Consumer Contact

Facebook Technologies toll-free at 877-960-0889 anytime, or online at https://www.oculus.com/quest-2/removable-facial-interface-alert or www.oculus.com and click on Support at the top of the page then on the facial interface recall banner for more information.

Recall Details

Description:

This recall involves Oculus Quest 2 Virtual Reality Headsets removable foam facial interfaces, included with a purchase of Oculus Quest 2 Headsets, and sold separately as a “Quest 2 Standard Facial Interface” or in a “Quest 2 Fit Pack.”  Only headsets with the SKUs in the table below or the serial numbers identified below are included in the recall. The SKU and serial number are located on a label on the retail packaging of the headset. Additionally, the serial number can be found on the user’s account, on the Oculus app or on the headset. For instructions on locating the headset serial number consumers should go to https://support.oculus.com/articles/getting-started/getting-started-with-quest-2/serial-numbers-quest-2/.

 

Product Description

SKU

Oculus Quest 2, 64 GB, US/TW, Type-A

301-00350-01

Oculus Quest 2, 256 GB, US/TW, Type-A

301-00351-01

Oculus Quest 2, Accy, Standard Facial Interface, Global

301-00409-01

Oculus Quest 2, Accy, Fit Pack, Global

301-00374-01

Oculus Quest 2, Enterprise, 256 GB, US/CA/TW, Type-A

301-00402-01

 

Affected headset serial numbers

Headset serial numbers that start with “1WMHH” and end with a number below “1264”

 

The foam interface is black in color and is attached to the Oculus Quest 2 headset, and is the interface between the headset and the user’s face. Unit numbers above include facial interfaces manufactured for sale with headsets and to be sold separately, as well as warranty replacements.  For additional information visit the Oculus blog at https://www.oculus.com/community-letter/.

Remedy:

Consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly.

Incidents/Injuries:

The firm has received approximately 5,716 reports of incidents of skin irritation and approximately 45 reports of consumers that required medical attention.

Sold At

BestBuy, GameStop, Target, Walmart, and other retailers, and online at Oculus.com, Amazon.com, BestBuy.com, Gamestop.com, Target.com, and Walmart.com between October 2020 and July 2021.  The foam facial interfaces which were included with headsets sold for between $300 and $400, depending on the model; about $20 for a facial interface sold individually; and about $40 as part of a Fit Pack.

Manufactured In:
China
Importer(s):

Facebook Technologies LLC, of Menlo Park, Calif.

Recall number:
21-768
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About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
SaferProducts.gov