Skip to main content

Lennox Industries Recalls Ductless Heat Pumps Due to Fire Hazard

  • Recalled Lennox Ductless Heat Pumps- MPA018S4M
  • Recalled Lennox Ductless Heat Pumps- MPA048S4S MPA048S4M
  • Recalled Lennox Ductless Heat Pumps- Nameplate
Name of Product:
Lennox Ductless Single-Zone and Multi-Zone heat pumps

Internal electrical components can fail, allowing the units to overheat, posing a fire hazard.

Recall Date:
February 27, 2020
About 1,650 (in addition, about 380 were sold in Canada)
Consumer Contact

Lennox at 800-527-3506 from 8 a.m. to 5 p.m. CT Monday through Friday or by clicking on the Recall Notice posting on the landing page of or by visiting

Recall Details


This recall involves three models of Lennox Ductless Single-Zone or Multi-Zone heat pumps.  The model and serial numbers can be found on the nameplate on the side of the units.  Only heat pumps with the following model and serial numbers are included in the recall:


                                                                                                       Model Number          Serial Number



6915XXXXXX or 6916XXXXXX



6915XXXXXX or 6916XXXXXX


6915XXXXXX or 6916XXXXXX



Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free replacement of the outdoor unit.  While awaiting replacement, consumers should monitor the recalled heat pumps while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.  Lennox is contacting all known independent dealers about the recall directly.  The dealers will contact individual consumers to arrange for recalled outdoor units to be removed and replacement units to be installed. 


The firm has received two reports, both in Canada, of overheating.  One report included a small hole in the heat pump motor due to melting and one report of the fan blade and motor catching fire.  No injuries have been reported.

Sold At:
Lennox independent dealers nationwide from January 2016 through November 2019 for between $8,700 and $15,550.

Lennox Industries Inc. and/or Lennox Industries (Canada) Ltd., of Canada  

Manufactured In:
Recall number:
Fast Track Recall

Note: Individual Commissioners may have statements related to this topic. Please visit to search for statements related to this or other topics.

If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

For lifesaving information:
Choose Your Recall Emails Get Notified About Each Recall via Email.
Report an unsafe product