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Carrier Recalls Carrier- and Bryant-Branded Heat Pumps Due to Fire Hazard

  • Carrier 1.5-ton multi-zone model: 38MGQC18---3
  • Carrier 4-ton multi-zone model: 38MGQF48---3
  • Carrier 4-ton single-zone model: 38MBQB48---3
  • Bryant 4-ton multi-zone model: 538TEQ048RFMA
  • Bryant 1.5-ton multi-zone model: 538TEQ018RCMA
  • Bryant 4-ton single-zone model: 538REQ048RBMA
Name of Product:
Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps
Hazard:

The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.

Remedy:
Repair
Recall Date:
October 10, 2019
Units:
About 5,350 (in addition, about 450 were sold in Canada)
Consumer Contact

Contact the dealer locator on www.carrierductless.com (for Carrier-branded products) and www.bryantductless.com (for Bryant-branded products) and click on “Find a Dealer” at the bottom of the page or contact Carrier toll-free at 844-468-4301 from 8 a.m. to 5 p.m. ET Monday through Friday, for assistance in locating a Carrier or Bryant dealer in your area for more information.

Recall Details

Description:

This recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor units. The units are used for cooling and heating homes and light commercial facilities. The model number and product number can be found on the nameplate/rating plate on the side of the units. The recalled models and product numbers are:

 

Brand Product Model Number Product Number
 

Carrier

1.5-ton multi-zone 38MGQC18---3 38MGQC18---301--
4-ton multi-zone 38MGQF48---3 38MGQF48---301--
4-ton single-zone 38MBQB48---3 38MBQB48--301--
 

Bryant

1.5-ton multi-zone 538TEQ018RCMA 538TEQ018RCMAAAA
4-ton multi-zone 538TEQ048RFMA 538TEQ048RFMAAAA
4-ton single-zone 538REQ048RBMA 538REQ048RBMAAAA

 

 

Remedy:

Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.

Incidents/Injuries:

Carrier has received six reports of the heat pumps catching fire (one occurred in the United States and five in Canada). No injuries have been reported.

Sold At

Carrier and Bryant distributors, independent dealers and contractors nationwide from March 2015 through April 2019 for between about $600 and about $4,000.

Manufactured In:
China
Importer(s):

Carrier Corporation, of Palm Beach Gardens, Fla.

Recall number:
20-009
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About the U.S. CPSC
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
SaferProducts.gov