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Carrier Recalls Carrier- and Bryant-Branded Heat Pumps Due to Fire Hazard

  • Carrier 1.5-ton multi-zone model: 38MGQC18---3
  • Carrier 4-ton multi-zone model: 38MGQF48---3
  • Carrier 4-ton single-zone model: 38MBQB48---3
  • Bryant 4-ton multi-zone model: 538TEQ048RFMA
  • Bryant 1.5-ton multi-zone model: 538TEQ018RCMA
  • Bryant 4-ton single-zone model: 538REQ048RBMA
Name of Product:
Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps

The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.

Recall Date:
October 10, 2019
About 5,350 (in addition, about 450 were sold in Canada)
Consumer Contact

Contact the dealer locator on (for Carrier-branded products) and (for Bryant-branded products) and click on “Find a Dealer” at the bottom of the page or contact Carrier toll-free at 844-468-4301 from 8 a.m. to 5 p.m. ET Monday through Friday, for assistance in locating a Carrier or Bryant dealer in your area for more information.

Recall Details


This recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor units. The units are used for cooling and heating homes and light commercial facilities. The model number and product number can be found on the nameplate/rating plate on the side of the units. The recalled models and product numbers are:




Model Number

Product Number



1.5-ton multi-zone



4-ton multi-zone



4-ton single-zone





1.5-ton multi-zone



4-ton multi-zone



4-ton single-zone






Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.


Carrier has received six reports of the heat pumps catching fire (one occurred in the United States and five in Canada). No injuries have been reported.

Sold At:
Carrier and Bryant distributors, independent dealers and contractors nationwide from March 2015 through April 2019 for between about $600 and about $4,000.

Carrier Corporation, of Palm Beach Gardens, Fla.

Manufactured In:
Recall number:

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About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

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