Skip to main content

Navien Recalls Tankless Water Heaters and Boilers Due to Risk of Carbon Monoxide Poisoning

  • Navien Condensing Tankless Water Heater
  • Navien Condensing Combination Boiler
  • Serial number location
Name of Product:
Navien condensing tankless water heaters and combination boilers
Hazard:

A kit installed on the tankless water heaters and boilers to convert them from natural gas to propane can cause the unit to produce excessive amounts of carbon monoxide, posing a risk of carbon monoxide poisoning to consumers.

Remedy:
Replace
Recall Date:
December 20, 2018
Units:
About 3,400
Consumer Contact

Navien at 800-244-8202  from 8 a.m. to 5 p.m. PT or e-mail recall@navien.com or online at https://www.navieninc.com/news for more information.

Recall Details

In Conjunction With:
Description:

This recall involves only Navien condensing tankless water heaters and combination boilers with model numbers NPE-180A, NPE-180S and NCB-180E that have been or will be converted from using natural gas to propane gas. The recalled water heaters and combination boilers were manufactured between July 9, 2018 through October 14, 2018. The manufacturing date is identified within the serial number. The serial number is printed on a label which is affixed to the side of the unit and on the product packaging. The first two digits identify the year, the next single digit identifies the month, and the last two digits identify the day. For example, 18709 stands for July 9, 2018. X stands for October.

Product Model UPC Code Serial Numbers

with date of manufacture

Navien Condensing Tankless Water Heater NPE-180A 884954974101 7410x18709xxxx 7410x188xxxxxx 7410x189xxxxxx 7410x18X14xxxx
Navien Condensing Tankless Water Heater NPE-180S 884954974194 7419x18709xxxx 7419x188xxxxxx 7419x189xxxxxx 7419x18X14xxxx
Navien Condensing Combination Boiler NCB-180E 884954966083 6608x18709xxxx 6608x188xxxxxx 6608x189xxxxxx 6608x18X14xxxx
Remedy:

Consumers should immediately stop using the recalled water heaters and boilers that are using propane gas and contact Navien for a free replacement conversion kit. Consumers who continue use of the water heaters and boilers while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.

Incidents/Injuries:

None

Sold At:
Wholesale distributors to installers nationwide from August 2018 through October 2018 for about $1,400 to $1,700 for water heaters and $3,800 for combination boilers.
Manufacturer(s):
Kyung Dong Navien Co. Ltd, South Korea
Importer(s):

Navien Inc., of Irvine, Calif.

Manufactured In:
South Korea
Recall number:
19-057

Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

Recall Complaint
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.

Related Recalls

Recalled Professional Fluorescent Pink Marking Paint (Non-Lowe’s Version)
Rust-Oleum Recalls Fluorescent Pink Spray Paint Due to Injury Hazard

The can’s spray valve assembly can detach with force, posing an impact injury hazard.

Recalled Zevo Fly, Gnat and Fruit Fly Flying Insect Killer3 Value Packs
Procter & Gamble Recalls Zevo Fly, Gnat and Fruit Fly Insect Spray Due to Injury and Laceration Hazards

The aerosol containers can rupture and leak, posing injury and laceration hazards.

Recalled Generac GP15000E Portable Generator
Generac Recalls Portable Generators Due to Serious Fire and Burn Hazards

The recalled generators’ fuel tank can fail to vent adequately from the rollover valve, causing the gas tank to build up excess pressure and expel fuel when opened, posing fire and burn hazards.

Recalled ADC Brand Commercial Dryer Model ADG-30X2 (coin-operated configuration)
Whirlpool Recalls Stacked Commercial Clothes Dryers Sold Under the ADC Brand Due to Fire Hazard (Recall Alert)

The recalled clothes dryers can overheat and ignite the clothes load, posing a fire hazard.

Recalled Aiper Elite Pro GS100 cordless robotic pool vacuum cleaner
Aiper Elite Pro Cordless Robotic Pool Vacuum Cleaners Recalled Due to Burn and Fire Hazards; Distributed by Shenzhen Aiper Intelligent Co. (Recall Alert)

When the charging cord is plugged into the device without the adapter and/or directly into the charging port on the machine, the battery can overheat and short circuit, posing burn and fire hazards.

Recalled Midwest Lubricants 99% Pure Sodium Hydroxide Caustic Soda Beads
Midwest Lubricants Recalls Sodium Hydroxide Products Due to Failure to Meet Child-Resistant Packaging and FHSA Labeling Requirements (Recall Alert)

The product contains sodium hydroxide which must be in child resistant packaging as required by the Poison Prevention Packaging Act (PPPA). The packaging of the products is not child resistant, posing a risk of chemical burns and irritation to the skin and eyes. In addition, the label on the product violates the Federal Hazardous Substances Act (FHSA) by omitting the mandatory information on the packaging.
 

About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

For lifesaving information:
Choose Your Recall Emails Get Notified About Each Recall via Email.
Report an unsafe product