The Firm’s Hotline phone number changed on December 28, 2020.
The heater can overheat, smoke and catch fire, posing fire and burn hazards.
About 20,000 (In addition, about 49 units weres sold in Canada)
Heat Hero toll-free at 877-232-6213 from 8:30 a.m. to 4:30 p.m. PT Monday through Friday or online at https://shop.buyheathero.com and click on “Recall Information” at the bottom of the page for more information.
This recall involves Heat Hero portable mini heaters. The 350W plug-in ceramic space heaters are black and measure about 10 inches tall and 5 inches wide. They have at the top an LED digital screen that displays the temperature and four control buttons, a front grill, a red on/off button on the right side, a three-prong plug on the back and a vent on the bottom. The Heat Hero logo is printed on the product packaging.
Consumers should immediately stop using the recalled heaters and contact Heat Hero for a free replacement unit, including shipping. Heat Hero is contacting all known purchasers directly
The firm has received 117 reports of the heater overheating, including 47 units smoking and 10 catching on fire, two resulting in property damage. No injuries have been reported.
Heat Hero LLC, of Irvine, Calif.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.