A.O. Smith toll free at (866) 880-4661 between 8 a.m. and 4:30 p.m. ET Monday through Friday, or online at www.johnwoodwaterheaters.com and click on Recall Notices for more information.
This recall involves John Wood brand 50 and 70 gallon oil-fired water heaters. The 50 gallon water heaters have model number JW517 and serial numbers from 1349A021678 through 1503A016643. The 70 gallon water heaters have model number JW717 and serial numbers from 1421M001517 through 436M000040. The water heaters are gray with "John Wood" printed in blue and white near the top. The model number, size and serial numbers are printed on the rating plate near the top of the tank. Only oil-fired water heaters are included in this recall.
Consumers should immediately turn off and stop using the recalled water heaters and contact A.O. Smith for a free inspection and free replacement of misaligned water heaters.
John Wood sales representatives to plumbers and consumers from January 2014 through March 2015 for about $1,500 to $2,500.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800